Experienced Customer Relations Representative – Remote, Part-Time Opportunity for Exceptional Support Professionals

Welcome to arenaflex Since 2012, our all-remote team at arenaflex has been dedicated to creating and operating a growing set of innovative websites that empower educators and individuals to create engaging puzzles and teaching materials with ease. Our suite of websites, including My Worksheet Maker, My Crossword Maker, My Word Search, My Bingo Maker, and My Flashcard Maker, has become an indispensable resource for teachers worldwide. As passionate supporters of educators, we strive to provide exceptional tools and services that make a positive impact on the educational community. About Our Team At arenaflex, we pride ourselves on being an exclusively remote team that values flexibility, autonomy, and collaboration. Our team consists of the company founder, three skilled Software Developers, a Quality Assurance Analyst, a part-time Head of Customer Experience, and two part-time Customer Support Representatives. We are now seeking an additional Customer Support Representative to join our dynamic team and contribute to our mission of delivering outstanding customer experiences. Job Summary As a Customer Support Representative at arenaflex, your primary responsibility will be to respond to user needs in a timely and professional manner, primarily through email-based support. You will be the frontline ambassador for our company, ensuring that all customers receive prompt, courteous, and effective support. Your duties will include responding to all incoming communication, investigating and resolving customer issues, processing refunds, and compiling chargeback disputes. You will also be required to participate in regular video team meetings and collaborate with your supervisor and team members to achieve our performance and response metrics. Key Responsibilities: Respond to all email, social media, voicemail, and Slack messages in a timely and professional manner Investigate, test, and resolve customer issues, escalating complex issues when necessary Process refunds and compile chargeback disputes Meet with supervisor and team members via video conferencing on a regular basis Satisfactorily meet performance and response metrics, including maintaining an average first reply time under 12 hours on weekdays and under 24 hours on weekends Document customer issues and create bug tickets, where needed Occasionally assist with testing sites before and after updates Required Qualifications To be successful in this role, you should possess the following essential qualifications: Be an exceptionally reliable and self-motivated individual with a strong work ethic Have a natural ability to provide excellent customer support, turning negative experiences into positive ones Enjoy working independently and autonomously in a remote environment Excel in written and verbal communication, with excellent grammar and spelling skills Have at least 1 year of experience in a dedicated customer support role Be comfortable participating in virtual and video meetings Have a reliable, high-speed internet connection Preferred Qualifications: Experience with remote work and virtual teams Familiarity with banking or handling payment transactions High technical and web literacy, with experience using tools like Slack, Groove, Jira, Trello, Google Drive, and Stripe Strong writing skills and experience in writing, particularly in a technical or customer support context Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have the opportunity to expand your skills and knowledge in customer support, technical writing, and remote collaboration. You will also be part of a dynamic team that values innovation, creativity, and continuous learning. Work Environment and Company Culture Our company culture is built on the principles of flexibility, autonomy, and collaboration. We believe in providing our team members with the freedom to work from anywhere, at any time, as long as they have a reliable internet connection. We also prioritize open communication, transparency, and mutual respect, fostering a positive and supportive work environment that encourages creativity, innovation, and growth. Compensation and Benefits We offer a competitive hourly rate of $20 USD per hour, as well as a range of benefits that include flexible working hours, remote work opportunities, and professional development support. Our goal is to provide a comprehensive compensation package that recognizes your value and contributions to our team. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Support Representative, you will be part of a dynamic team that is dedicated to making a positive impact on the educational community. Don't miss this chance to join our team and contribute to our mission of providing outstanding customer experiences. Apply now and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job