Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at arenaflex

Introduction to arenaflex At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a place to share your ideas freely and be your true self, arenaflex is the perfect fit for you. About the Role As a Customer Sales and Service Representative at arenaflex, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills and excitement for technology. You will be the go-to person for customers who have questions or issues, and you will provide thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Identifying customer needs and proactively offering arenaflex's products and services to meet monthly sales goals and deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. Responding to requests from customers about arenaflex products and services. Verifying service order accuracy and completeness and making corrections/changes as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging with customers on the phone. What We're Looking For We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service. Essential Qualifications Related Associate Degree or 2+ years' relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability to communicate with detail and precision. Preferred Qualifications Experience working in a remote environment. Familiarity with technology and innovative solutions. Ability to work in a fast-paced environment and adapt to changing situations. Strong problem-solving skills and attention to detail. Skills and Competencies To be successful in this role, you should possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues. You should be a team player with a positive attitude, willing to learn and grow with the company. You should also be proficient in using various systems and tools, with the ability to manage multiple priorities and deadlines. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you'll be encouraged to share your ideas and feedback to help us improve and innovate. Work Environment and Company Culture At arenaflex, we're proud of our collaborative and inclusive work environment, where everyone feels valued, connected, and empowered to reach their potential. We celebrate our employees' differences and are committed to diversity and inclusion. We offer a range of benefits, including health and wellness programs, 401(k) savings plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Compensation, Perks, and Benefits We offer a competitive compensation package, with a salary range that varies depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. We also offer a range of perks and benefits, including flexible working hours, remote work options, and access to the latest technology and innovative solutions. Conclusion If you're looking for a challenging and rewarding role where you can deliver exceptional customer experiences and grow your career, we encourage you to apply for this exciting opportunity at arenaflex. Don't miss out on the chance to join our talented team of professionals who are passionate about innovation, creativity, and impact. Apply now and take the first step towards an exciting and fulfilling career at arenaflex. Apply for this job