Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Innovative Technology Solutions at arenaflex

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then join our team at arenaflex. About the Role As a Customer Sales and Service Representative at arenaflex, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills, and excitement for technology. You will be the go-to person for customers who have questions or issues, and you will provide them with solutions that meet their needs. With America's fastest and most reliable network, you will have the opportunity to make a real difference in people's lives. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. Responding to requests from customers about arenaflex products and services. Verifying service order accuracy and completeness and making corrections/changes, as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging on the phone with customers. What We're Looking For We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, able to learn about your customers' business challenges and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service. Essential Qualifications Related Associate Degree or 2+ years' relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability to communicate with detail and precision. Preferred Qualifications Proven track record of meeting sales goals and building relationships with customers. Experience working in a fast-paced, dynamic environment. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. We offer a range of training and development programs, including on-the-job training, mentorship, and career development opportunities. You'll have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences, and you'll be empowered to take ownership of your career and make a real impact on the business. Work Environment and Company Culture At arenaflex, we're proud of our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a culture of diversity, equity, and inclusion, and we strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $577.00 to $1,775.00 weekly, based on a full-time schedule. We also offer a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. This is an incentive-based position with the potential to earn more. Conclusion If you're looking for a career where you can make a real difference in people's lives, then join our team at arenaflex. As a Customer Sales and Service Representative, you'll have the opportunity to deliver exceptional customer experiences, work with a talented team of professionals, and grow and develop in your career. Apply now to take the first step towards an exciting and rewarding career at arenaflex. Apply for this job