Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences through Technology and Empathy

Welcome to blithequark: Where Innovation Meets Customer Satisfaction At blithequark, we're not just about connecting people; we're about empowering them to live, work, and play in ways that bring them joy. We believe in the power of innovation, creativity, and impact, and we're looking for talented individuals like you to join our team. As a Customer Sales and Service Representative, you'll be the face of our company, delivering exceptional customer experiences that build trust, loyalty, and satisfaction. If you're passionate about technology, sales, and customer service, and you're looking for a career that offers growth, learning, and excitement, then we want to hear from you. About the Role In this dynamic and fast-paced role, you'll be responsible for answering incoming calls from customers, responding to requests, and resolving issues in a timely and professional manner. You'll use your superior sales and customer service skills to instill confidence and loyalty in our customers, identifying their needs and proactively offering our products and services to meet their requirements. Your goal will be to deliver an outstanding customer experience, exceeding expectations and building long-term relationships with our customers. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service Instilling confidence and loyalty in customers through thoughtful listening, utilizing knowledge of blithequark's products and services to effectively service and retain customers Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues Responding to requests from customers about blithequark products and services Verifying service order accuracy and completeness and making corrections/changes as needed Negotiating the collection of overdue bills Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business Managing various systems and work tools while engaging with customers on the phone What We're Looking For We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener, able to understand customer needs and challenges, and offer solutions that meet their requirements. You should be comfortable working in a fast-paced environment, juggling multiple priorities, and diffusing sensitive situations with empathy and professionalism. If you have a passion for technology, sales, and customer service, and you're looking for a career that offers growth, learning, and excitement, then we want to hear from you. Essential Qualifications: Related Associate Degree or 2+ years' relevant experience Customer Service call center experience Previous collections experience Experience with selling products and services Customer service skills Demonstrated ability to communicate with detail and precision Preferred Qualifications: Related Bachelor's Degree or higher 3+ years' relevant experience Proven track record of meeting or exceeding sales goals Experience with CRM software and other sales tools Strong analytical and problem-solving skills Career Growth and Learning Opportunities At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training programs, workshops, and courses to help you build your skills and knowledge, and we encourage our employees to take ownership of their learning and development. Whether you're looking to move into a leadership role or specialize in a particular area, we'll support you every step of the way. Work Environment and Company Culture Our company culture is built on a foundation of innovation, creativity, and impact. We believe in empowering our employees to be their best selves, and we foster a collaborative and inclusive environment that encourages authenticity and diversity. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 per week, depending on your location and confirmed job-related skills and experience. We also offer a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. And, as a remote employee, you'll have the flexibility to work from home, with occasional in-person trainings and meetings. Conclusion If you're looking for a career that offers growth, learning, and excitement, and you're passionate about technology, sales, and customer service, then we want to hear from you. Apply now to join our team as a Customer Sales and Service Representative, and discover a career that's full of possibilities. At blithequark, we're committed to empowering our employees to be their best selves, and we can't wait to see the impact you'll make. Apply for this job