Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences with arenaflex's Innovative Technology and Communications Solutions

Introduction to arenaflex arenaflex is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. As a human network that reaches across the globe and works behind the scenes, we anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. About the Role With your superior sales and customer service skills and excitement for technology, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network! Customers rely on us, and when they have questions or issues, you'll be there to provide thoughtful listening, utilize your knowledge of arenaflex's products and services, and effectively service and retain customers. As a Customer Sales and Service Representative, you'll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Key Responsibilities Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. Responding to requests from customers about arenaflex products and services. Verifying service order accuracy and completeness and making corrections/changes, as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging on the phone with customers. What We're Looking For You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most. Essential Qualifications Related Associate Degree or 2 years' relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability to communicate with detail and precision. Preferred Qualifications Proven track record of meeting sales goals and building strong customer relationships. Experience working in a fast-paced, dynamic environment. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to ongoing training and development opportunities, as well as the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We believe in promoting from within and providing opportunities for advancement, so you can take your career to the next level. Work Environment and Company Culture arenaflex is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future with us. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, as well as a range of perks and incentives to recognize and reward your hard work and contributions. From flexible working arrangements to opportunities for professional development, we're committed to helping you achieve your goals and enjoy a healthy work-life balance. Conclusion If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role with a leading technology and communications company, we encourage you to apply for this exciting opportunity with arenaflex. As a Customer Sales and Service Representative, you'll be part of a talented team that's dedicated to making a difference and moving the world forward. Don't miss out on this chance to join our dynamic team and take your career to the next level – apply today! Apply for this job