Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences with arenaflex's Innovative Technology and Communications Solutions

Welcome to arenaflex: A World of Endless Possibilities arenaflex is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes, anticipating, leading, and believing that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living a life of purpose and passion. About the Role: Customer Sales and Service Representative With your superior sales and customer service skills and excitement for technology, you'll deliver an exceptional customer experience to go along with arenaflex's fastest and most reliable network! Customers rely on us, and when they have questions or issues, you'll be there to provide thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. You'll be doing work that matters alongside other talented people, transforming the way people, businesses, and things connect with each other. Key Responsibilities: Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. Identifying customer needs and proactively offering arenaflex's products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. Responding to requests from customers about arenaflex products and services. Verifying service order accuracy and completeness and making corrections/changes, as needed. Negotiating the collection of overdue bills. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. Managing various systems and work tools while engaging on the phone with customers. What We're Looking for in a Candidate: You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service. While you drive to meet your daily sales goals, you'll help our customers stay connected to what matters the most. Essential Qualifications: Related Associate Degree or 2+ years' relevant experience. Customer Service call center experience. Previous collections experience. Experience with selling products and services. Customer service skills. Demonstrated ability to communicate with detail and precision. Preferred Qualifications: Proven track record of meeting sales goals and building strong customer relationships. Experience working in a fast-paced, dynamic environment. Strong problem-solving and analytical skills. Ability to work independently and as part of a team. Excellent communication and interpersonal skills. Career Growth Opportunities and Learning Benefits: At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to ongoing training and development opportunities, as well as the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll also have the opportunity to work with cutting-edge technology and innovative solutions, staying ahead of the curve in the ever-evolving world of technology and communications. Work Environment and Company Culture: arenaflex is a place where you can craft your own path to greatness. We're a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Compensation, Perks, and Benefits: We offer a competitive compensation package, as well as a range of perks and benefits that are designed to support your well-being and help you thrive in your role. These may include health insurance, retirement savings plans, paid time off, and more. We're committed to providing a positive and supportive work environment that allows you to grow and develop in your career. Conclusion: If you're looking for a challenging and rewarding role that allows you to make a real difference in the lives of our customers, we encourage you to apply for this exciting opportunity. As a Customer Sales and Service Representative with arenaflex, you'll be part of a talented team of professionals who are passionate about delivering exceptional customer experiences. You'll have the chance to work with cutting-edge technology and innovative solutions, stay ahead of the curve in the ever-evolving world of technology and communications, and grow and develop in your career. Don't miss out on this opportunity to join a dynamic and inclusive team and take your career to the next level. Apply today! Apply for this job