**Experienced Customer Service Advisor – Delivering Exceptional Arenaflex Experiences**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our customer service team, you'll play a vital role in ensuring that our customers receive the highest level of service and support. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding results, we'd love to hear from you. **About Arenaflex** Arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's fast-paced digital landscape. Our team of experts is dedicated to delivering exceptional customer experiences that drive growth, improve efficiency, and enhance customer satisfaction. With a strong commitment to excellence and a passion for innovation, we're constantly pushing the boundaries of what's possible. **Job Summary** As an Experienced Customer Service Advisor at arenaflex, you'll be responsible for providing exceptional customer service and support to our clients via inbound calls, outbound calls, or through the internet. You'll work closely with our clients to understand their needs, resolve routine problems, and provide tailored solutions that meet their expectations. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding results, we'd love to hear from you. **Key Responsibilities** * Ensure that service delivered to our customers meets contractual Key Performance Indicator (KPIs) * Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer * Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer * Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures * Maintain basic knowledge of client products and/or services * Prepare complete and accurate work including appropriately notating accounts as required * Participate in activities designed to improve customer satisfaction and business performance * Offer additional products and/or services * Track, document, and retrieve information in call tracking database * Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff **Essential Qualifications** * High school diploma with three to six months of relevant experience preferred * Strong computer navigation skills and PC knowledge * Ability to effectively communicate, both written and verbally * Dependable with strong attention to detail * Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly * Tolerance for repetitive work in a fast-paced, high production work environment * Ability to work as a team member, as well as independently * Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner * Ability to rotate shifts, as needed **Preferred Qualifications** * Additional experience/skills may be required based on location and/or program * Job requirements may vary by country and will not contravene any local laws **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a customer service advisor, you'll have the opportunity to: * Develop your skills and knowledge in customer service, sales, and communication * Work with a diverse range of clients and products * Participate in training and development programs to enhance your performance * Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences **Work Environment and Company Culture** Arenaflex is a dynamic and fast-paced work environment that's passionate about delivering exceptional customer experiences. Our team is dedicated to excellence, innovation, and customer satisfaction. We're committed to creating a work environment that's inclusive, supportive, and empowering. **Compensation, Perks, and Benefits** As a customer service advisor at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives. These may include: * Competitive salary and bonuses * Comprehensive health insurance and retirement plans * Paid time off and holidays * Professional development opportunities and training programs * Access to cutting-edge technology and tools * Collaborative and supportive work environment **How to Apply** If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding results, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Disclaimer** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. **LI-DNI** Location: PHL Manila - San Lazaro Language Requirements: English Time Type: Full time Full time Last updated: 2024-09-17 Apply Job! Apply for this job