**Experienced Customer Support Specialist – Sports Management Software**

At arenaflex, we're passionate about revolutionizing the way sports officials manage their schedules, assignments, and payments. Our cutting-edge SaaS platform has been trusted by over 50,000 referees and umpires worldwide, and we're looking for a talented Customer Support Specialist to join our team. **About arenaflex** arenaflex is a rapidly growing company that's making waves in the sports industry. We've recently partnered with several state soccer referee associations in the United States and the Officials Management Group, and we're committed to providing exceptional support to our customers. Our team is dedicated to delivering outstanding service, and we're seeking a like-minded individual to help us achieve our goals. **Job Summary** As a Customer Support Specialist at arenaflex, you'll be responsible for providing top-notch support to our customers via email, phone, and Zoom web conferences. You'll be the face of our company, and your exceptional communication skills, technical expertise, and problem-solving abilities will make all the difference in delivering an exceptional user experience. **Key Responsibilities** * Respond to and handle technical support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions. * Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials. * Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how arenaflex can improve the user experience. * Troubleshoot technical issues within the system and solve problems as they arise. **Requirements** * **Autonomy**: We're looking for someone who can work independently with minimal guidance or oversight. * **Attention to Detail**: You are thorough and accurate when reading, interpreting, and performing tasks. * **Client Relations/Customer Service**: You enjoy providing great service to our customers. * **Communication**: You are fluent in English, and can effectively listen and share knowledge and information with others. You communicate effectively, both in written and oral forms, using proper spelling and grammar. * **Problem-Solving Skills**: You use critical thinking skills to work through the details of a problem to reach a solution. * **Resourcefulness**: You can creatively handle new situations or difficulties skillfully and promptly. * **Taking Initiative + Self-Driven**: You can see an opportunity or need and act upon it without being asked or told. You like making things happen, rather than waiting for something to happen. **Working Hours** * This is a full-time contract position. We expect the workload to be approximately 35 hours per week. * At least half of your work time should be scheduled within Eastern time working hours of 9am-5pm, Monday-Friday. * You must be located in the Pacific, Mountain, Central, or Eastern time zones. * This position is not eligible for work visa sponsorship. **Benefits** * USD $25/hour * Flexible schedule * No expectations for evening or weekend work * Fully remote position – you just need a laptop and reliable Internet access. **Required Education and Experience** * Minimum formal education of high school diploma or GED. * Intermediate computer knowledge a must, including the use of web apps in general, and understanding web technology from an end-user's perspective. * Ability to independently learn and implement new technologies quickly. **Preferred Education and Experience** Previous experience handling technical support for a SaaS company is highly preferred. **What We Offer** At arenaflex, we're committed to providing a supportive and collaborative work environment that fosters growth and development. As a Customer Support Specialist, you'll have the opportunity to: * Work with a talented team of professionals who are passionate about delivering exceptional service. * Develop your technical skills and knowledge of our software platform. * Take ownership of your work and make a real impact on our customers' experiences. * Enjoy a flexible schedule and remote work arrangement. * Participate in ongoing training and professional development opportunities. **How to Apply** We will only accept applications through our online job application form. Applications will be reviewed on a rolling basis until the position is filled. You can access our online job application at the link below. Apply Job! Questions can be sent to [email protected]. No phone calls please. We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job