**Experienced Customer Service Advocate – Remote Member Support Specialist at arenaflex**

Join arenaflex, a leading provider of innovative insurance solutions, as a Customer Service Advocate in our dynamic and collaborative team. As a key member of our member services department, you will play a vital role in delivering exceptional service to our valued customers, fostering trust, and driving growth and retention. **About arenaflex** arenaflex is a renowned brand built on a foundation of trust, integrity, and a commitment to excellence. Our iconic status is a testament to our dedication to providing accurate and responsive service to our customers. As a member of our team, you will become part of a legacy that values people-first approach, transparency, and simplicity in our interactions with customers. **What We Offer** Our dynamic work environment at arenaflex provides an excellent platform for you to maximize your potential and enhance our business process. As a Customer Service Advocate, you will enjoy: * **Competitive compensation**: Starting at $20 per hour, with shift premiums available based on scheduled hours * **Work from home opportunities**: Enjoy the flexibility of working from the comfort of your own home * **Retention bonuses**: Earn up to $2,500 in the first year, recognizing your dedication to delivering exceptional service * **Comprehensive benefits**: Medical, dental, vision, life, and disability coverage, as well as a performance-based incentive plan * **Retirement savings options**: Pension and 401k plans with a company match, ensuring your financial security * **Generous paid time off**: Enjoy holiday pay, floating holiday days, and a generous vacation policy * **Complimentary AAA Basic Membership**: Take advantage of exclusive benefits and discounts * **Tuition reimbursement**: Pursue your educational goals with our support * **Opportunities for growth and development**: Continuously learn and grow with our team, enhancing your skills and expertise **Key Responsibilities** As a Customer Service Advocate at arenaflex, you will: * **Work directly with customers**: Provide exceptional service to AAA Life members in a fast-paced inbound contact center, building trust and creating sustainable relationships through open and interactive communication * **Apply problem-solving and critical thinking skills**: Research and communicate solutions in a variety of situations, ensuring accurate and empathetic resolution * **Effectively handle customer concerns**: Utilize available resources to provide accurate information and ensure timely resolution, while maintaining records of all interactions and changes * **Confidentially handle policy owner information**: Ensure compliance and communication standards are met, maintaining the trust and confidence of our customers * **Collaborate with internal teams**: Work closely with internal teams to ensure thorough and timely resolutions for all members **Essential Qualifications** To succeed as a Customer Service Advocate at arenaflex, you will need: * **Minimum 2 years experience** in a customer service-related position, with a high value placed on the customer/member experience; insurance/call center experience preferred * **Demonstrated basic mathematical aptitude**: Proficiency in addition, subtraction, multiplication, and division * **Technical aptitude**: Experience navigating and operating multiple computer applications and telephone technologies desired * **Basic understanding and knowledge of life insurance company operations**: Familiarity with policies and procedures, as well as various insurance products preferred * **Completion of insurance industry or LOMA coursework**: Preferred, but not required * **High School Diploma**: Required; some college-level coursework preferred * **Internet requirements**: Minimum speed of 25MB download and 5MB upload, with the ability to support a VPN **Work Environment and Culture** At arenaflex, we value a collaborative and dynamic work environment that fosters growth, innovation, and excellence. Our team is dedicated to delivering exceptional service to our customers, and we strive to create a culture that is inclusive, supportive, and empowering. As a Customer Service Advocate, you will be part of a team that is passionate about making a difference in the lives of our customers. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Now! Apply for this job