**Experienced Customer Service Agent – Call, Email & Chat – Full Remote Opportunity**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, remote work environment? Look no further! blithequark is seeking an experienced Customer Service Agent to join our team of dedicated professionals. As a key member of our customer service operations, you will play a vital role in providing world-class support to our clients' customers, driving sales conversion, and contributing to the growth and success of our e-commerce clients. **About blithequark** blithequark is a leading provider of customer service operations for e-commerce stores. Founded in 2015, we have established a fully remote team of over 100 employees in the Philippines, with a strong culture that values collaboration, innovation, and customer satisfaction. Our mission is to deliver exceptional customer experiences that drive sales conversion and loyalty for our clients. **Position Summary** As a Customer Service Agent, you will be responsible for handling incoming calls, emails, and chats, providing a pleasant experience to all visitors, and helping them navigate our clients' websites. Your primary mission is to increase sales conversion by delivering world-class customer service and support. You will also handle post-order queries, such as order status, shipping information, complaints, and more. **Responsibilities** * Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor. * Protect company's, clients', and visitors' information. * Work with the team to accomplish your goals individually and as a team. * Update your knowledge through continuous learning (self-paced and group training). * Ensure you have the right equipment and a proper place to work productively. **Key Responsibilities:** * Handle incoming calls, emails, and chats from customers, providing timely and effective support. * Respond to customer inquiries, resolve issues, and escalate complex problems to senior agents or management. * Provide product information, answer questions, and offer solutions to customers. * Meet or exceed sales conversion targets by delivering exceptional customer service and support. * Collaborate with the team to achieve shared goals and objectives. * Participate in training and development programs to enhance your skills and knowledge. **Requirements** * At least two years of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses. * Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills. * Proficiency with computers, especially with regards to CRM software (Shopify). * Ability to multitask and strong time management skills. * Robust e-commerce or retail customer service background. * Genuine care for customers and clients. * A sales-oriented person is a plus. * Social media management experience is a plus. * At least six months of work-from-home experience is a plus. **Qualifications Required:** * Remote work ready: + Stable high-speed internet with backup (minimum of 10 Mbps). + Computer (laptop or desktop) with the following recommended specs: - Quad-core CPU at least 2.5hgz or higher. - RAM 16GB or higher. - 1GB GPU. - At least 110 GB SSD for your drive C. + Dual monitor with at least 1920 x 1080 display resolutions. + Noise-cancellation headset with mic and webcam for meetings (Krisp or any noise-canceling software). + Focused and quiet workspace. * Above-average written and verbal English communication and comprehension skills. * Great chat, email, social media, and phone etiquette. * Advance critical thinking skills. **Benefits** * The starting salary rate ranges from $4-$5.50 per hour (depending on the support: taking calls, processing emails or chats). * Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity). * Pandemic-proof job. * Weekly Pay after 1st week of Training & No Salary Deductions. * Paid Time Offs. * HMO coverage up to $50/Month. * Paid breaks. * Paid training. * Career Growth. * Performance-based compensation review. * Since you will be working from home, you get to save a lot of time and money. * Company & team events - Virtual and Offline. **What We Don't Offer:** * All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily. * Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements. **Terms of Employment:** * If you're qualified for the Call, Live Chat or Email Support position, you'll be placed on our "waiting list" unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements. * Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. *Phone time can range from 20-30 hours per week. * This project-based job is coterminous with the client contract with blithequark. * Agents with good track records at blithequark may be transferred to other accounts/projects. **How to Apply:** * For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues. * Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application. * Be sure to monitor your email's "Spam / Junk folder" to not miss any emails from us. * Please provide an active mobile phone # (any Network, must have viber but not a landline #) so we can contact you via text or call if needed. **Apply Now:** Apply Job! Apply for this job