**Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at blithequark**
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further! blithequark is revolutionizing global transportation with cutting-edge technology, and we're seeking enthusiastic Customer Support Agents fluent in English to join our team. **About blithequark** At blithequark, we're on a mission to create a more sustainable and efficient future for transportation worldwide. By harnessing the power of technology, we're transforming daily commutes and making a significant impact on reducing humanity's environmental footprint. Our team is passionate about innovation, customer satisfaction, and making a difference in the world. We're committed to creating a culture of care, curiosity, and achieving together, where everyone feels valued, included, and empowered to succeed. **Join Our Dynamic Team** As a Customer Support Agent at blithequark, you'll be at the forefront of the mobility industry, learning the operations, technology management, and on-demand mobility processes that drive our success. You'll have the opportunity to provide on-demand support to customers in the USA, contribute to our team's goals, and develop a deep understanding of the transportation industry. **Key Responsibilities** * Provide first-line support through phone, email, and digital channels, ensuring timely and effective resolution of customer queries * Aim for 'first contact resolution' to handle customer queries quickly and efficiently, escalating issues as needed to ensure complete resolution * Maintain accurate and up-to-date customer records, including reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality * Foster positive interactions in all communications, ensuring customers feel understood and supported * Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs * Participate in training and briefings to gain expertise and understand client and contact centre requirements * Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations * Offer feedback and insights on areas that may lead to a poor customer experience * Embody the values of blithequark, ensuring they are reflected in your daily work **Essential Qualifications and Experience** * Fluent English: You have a high and fluent English (C2 level), both written and spoken * Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email * Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly * Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service * Eligibility: Be eligible to work in Spain **Preferred Qualifications and Experience** * Previous customer service experience in a call centre or similar environment * Experience working with technology and software applications * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Familiarity with the transportation industry or a related field **What We Offer** * Starting date: 10th of February, 2025 * Contract: Temporary (6 months) * Salary: 9.743 gross per year * Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed) * Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based) * 24 holiday days per year on a full-time basis * Work Model: Hybrid working model * Location: Barcelona, Spain **Additional Benefits** * Employee Assistance Program - Free, confidential, and impartial guidance and support * Option to sign-up for Discounted Private Health Insurance * Referral Program: Refer a Friend and get a Referral bonus * Access to specialised LinkedIn training courses * Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation * Best-in-class people engagement activities and programs * Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment **Why Join blithequark?** At blithequark, we're committed to creating a culture of care, curiosity, and achieving together. We believe in fostering a workplace where everyone feels valued, included, and empowered to succeed. Our team is passionate about innovation, customer satisfaction, and making a difference in the world. Join us, and you'll have the opportunity to be part of a dynamic and fast-paced environment where no two days are the same. **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to join our team as a Customer Support Agent at blithequark. Apply for this job