**Experienced Customer Service Agent - Remedy On-Call (Part Time) at blithequark**

Are you a customer service professional with a passion for delivering exceptional support to clients and their customers? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's Remedy On-Call team as a part-time Customer Service Agent. **About blithequark** blithequark is a leading provider of 24/7 answering services to physician practices, helping them streamline their customer service and appointment scheduling. Our team of dedicated professionals is committed to delivering top-notch support to our clients and their customers, and we're looking for like-minded individuals to join our Remedy On-Call team. **Job Summary** As a Customer Service Agent on our Remedy On-Call team, you will be responsible for providing exceptional support to our clients and their customers via real-time/live conversations over the phone and via chat. You will be the face of blithequark, representing our customers professionally and providing courteous service during incoming calls. If you have excellent communication skills, a professional demeanor, and attention to detail, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer incoming client calls, take messages, and verify all information in the message is correct * Schedule patient appointments as requested * Dispatch calls to the appropriate medical practice following proper protocol * Represent our customers professionally and provide courteous service during incoming calls * Utilize critical thinking and problem-solving skills to address client issues in the most efficient way possible **How to Perform Essential Functions** * 80% of work is performed via real-time/live conversations with clients via telephone and chat * All work is performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR * Telephone is used in all client interactions **Requirements** * Competencies: + Excellent communication skills, including written and speaking skills + Ability to work independently and/or with a team + Attention to detailed information on computer screen + Ability to correctly spell medical terminology + Ability to multitask and be flexible + Active listening skills - strong proficiency + Strong computer skills + Ability to type 35-40 wpm * Education / Professional Certifications or Licenses Required: + High school or equivalent (Preferred) * Additional Requirements: + High speed internet connection + Wired headset * Work Environment / Physical demands/ Travel Requirements: + A quiet workspace is required. Must have a secure, quiet distraction-free work environment without any conflicting responsibilities during your scheduled work shift, as our customers need your full attention. + Computer and telephone work in a remote office setting. + Lifting requirements of no more than five pounds. **Core Values** blithequark seeks to hire individuals who are able and willing to embrace our company's performance-based culture, as defined by our Core Values: * We are Clinician First * Pediatric Care is our Home * We Deliver on our Commitments * Our Success is Based on Results * We Believe in the Power of Teams **Benefits** Our Remedy On-Call team members enjoy a variety of benefits, including: * 401(k) with company match * Paid Sick Time * Company Wellness Program * Employee Assistance Program * Employee Recognition Program * Voluntary Pet Insurance **Equal Employment Opportunity Statement** Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ["protected class"] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. **Americans with Disabilities Act Statement** Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job