**Experienced Customer Service Agent – Remote Freight Specialist**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our passengers' expectations. As a key player in our cargo operations, you'll play a vital role in ensuring that freight is moved on time, efficiently, and securely. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading airline that operates with a strong commitment to its core values: Care, Integrity, Versatility, Employee Initiative, and Collaboration. Our team is dedicated to making a positive impact on our customers, employees, and the communities we serve. We're proud to offer a dynamic work environment that fosters growth, innovation, and teamwork. **Job Summary** As a Freight Specialist, you'll be the face of arenaflex's cargo operations, providing exceptional customer service to our clients through phone and in-person interactions. This is a entry-level customer service position that offers mentorship and opportunities for career growth. You'll work in a fast-paced environment, collaborating with our team to ensure seamless cargo operations. **Key Responsibilities** * Provide exceptional customer service to clients via phone and in-person interactions * Communicate effectively with clients to resolve issues and concerns * Work collaboratively with our team to ensure efficient cargo operations * Maintain accurate records and reports to track cargo movements * Participate in training and development programs to enhance your skills and knowledge * Work flexible hours, including early morning and evening shifts, to accommodate our flight schedules **Advantages and Benefits** At arenaflex, we're committed to supporting our employees' personal and professional growth. Our benefits and perks include: * Competitive compensation, industry-leading profit-sharing program, and performance incentives * 401(k) plan with generous company matching up to 9% * Paid time off, including vacation, holidays, and personal days * Comprehensive health benefits, including medical, dental, vision, short-term and long-term disability, and life insurance * Family care support through fertility assistance, surrogacy and adoption support, lactation support, and sponsored backup care * Access to our employee assistance program, offering support for mental health, financial wellness, and more * Domestic and international flight privileges for employees and qualified family members * Opportunities to participate in community outreach and sustainability initiatives * Recognition rewards and grants through our Relentless Together program * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks **Requirements** To succeed in this role, you'll need: * A high school diploma or equivalent * Basic computer skills and proficiency in Microsoft Office * Ability to lift up to 50 pounds and wear required personal protective equipment (PPE) * Valid driver's license * Strong communication and problem-solving skills * Ability to work in a fast-paced environment and adapt to changing situations **Preferred Qualifications** * Previous experience in freight cargo and warehouse operations * Strong writing and computer skills * Ability to work independently and as part of a team **What We Offer** At arenaflex, we're committed to investing in our employees' growth and development. We offer: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic work environment that fosters innovation, teamwork, and collaboration * A comprehensive benefits package that supports your physical, emotional, and financial well-being **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Freight Specialist and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job