**Experienced Customer Service Agent - Retail - $18/hr - Remote**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? Are you a problem-solver with a knack for turning potentially unpleasant situations into memorable moments? If so, we want to hear from you! At arenaflex, we're on a mission to revolutionize the way we interact with our guests, and we're looking for talented Customer Service Agents to join our team. As a Retail Customer Service Agent, you'll be the face and voice of our hotel, casino, and resort operations across the country. You'll have the opportunity to work with fellow sports fans in an exciting and fun working environment, where every day is a new chance to make a difference. **About arenaflex** arenaflex is a leading entertainment company that's passionate about creating unforgettable experiences for our guests. With a portfolio of 43 properties across 20 states, we're committed to delivering exceptional customer service and building strong relationships with our guests. Our team is dedicated to making every interaction a memorable one, and we're looking for like-minded individuals to join our ranks. **Key Responsibilities** As a Retail Customer Service Agent, you'll be responsible for: * Communicating with our guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on our hotel and casino properties. * Using internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * Providing an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the arenaflex brand. * Assisting guests with booking hotel reservations, providing relevant information about our properties, and addressing their inquiries while sustaining company conversion rate expectations. * Operating our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable. * Answering guest questions about our hotel properties, casino property information, occasional PENNPlay account information, and property event information. * Following various internal standard operating procedures to escalate issues to casino property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. * Delivering exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborating with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience. * Maintaining a strong track record for punctuality and attendance. * Performing other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * High School diploma required. College degree, or progress toward a college degree preferred. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to guest satisfaction. * Demonstrated passion for excellence with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Work Environment** As a Retail Customer Service Agent, you'll be working in a fast-paced, dynamic environment where no two days are ever the same. You'll have the opportunity to work with fellow sports fans who share your passion for delivering exceptional customer experiences. Our team is dedicated to making every interaction a memorable one, and we're looking for like-minded individuals to join our ranks. **Career Growth Opportunities** At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs to help you build your skills and advance your career. Whether you're looking to move into a leadership role or explore new opportunities within the company, we're committed to supporting your growth and development. **Apply Now** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Retail Customer Service Agent and become a part of the arenaflex family. Apply Now! Click here to register your interest and submit your application. We can't wait to hear from you! Why arenaflex? At arenaflex, we're passionate about creating unforgettable experiences for our guests. We're a leading entertainment company with a portfolio of 43 properties across 20 states, and we're committed to delivering exceptional customer service and building strong relationships with our guests. Our Culture Our team is dedicated to making every interaction a memorable one. We're a fun, relaxed work environment where every day is a new chance to make a difference. We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. Our Benefits We offer a range of benefits to support your career growth and well-being. These include: Competitive compensation package Comprehensive Benefits package Fun, relaxed work environment Tuition Reimbursement & Professional Development Programs Our Team We're a team of passionate and dedicated individuals who are committed to delivering exceptional customer experiences. We're looking for like-minded individuals to join our ranks and become part of the arenaflex family. Apply Now! If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Retail Customer Service Agent and become a part of the arenaflex family. Apply Now! Click here to register your interest and submit your application. Apply for this job