**Experienced Remote Contact Center Agent - Customer Service Representative**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a key member of our dynamic team, you'll play a vital role in ensuring our members receive top-notch assistance, addressing a wide range of inquiries related to insurance, applications, and claims across various product lines, including Medicare and Medicaid. If you're passionate about delivering world-class customer service, we invite you to join our team as a Remote Contact Center Agent. **About arenaflex** arenaflex is a leading provider of innovative healthcare solutions, committed to improving the lives of our members and providers. With a strong focus on customer satisfaction, we're dedicated to delivering exceptional experiences that set us apart from the rest. As a remote contact center agent, you'll be part of a dynamic team that's passionate about making a difference in the lives of our members. **Job Summary** As a Remote Contact Center Agent, you'll be the frontline of our operations, ensuring member satisfaction through effective communication, problem resolution, and client education. Your role will include: * Interacting with providers and members via phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products arenaflex offers * Transferring calls from members and providers to the appropriate department * Following-up on inquiries and complaints that have not been resolved * Interacting with customers to provide information in response to inquiries about products and services * Performing research on billing inquiries and claims to provide payments and refunds * Acting as a liaison between various departments to address concerns * Identifying, researching, and resolving customer issues using the computer system * Following-up on customer inquiries not immediately resolved * Researching member/provider billing and claims issues * Researching payment and refund issues * Handling and resolving customer complaints * Ability to navigate through automated information systems to analyze the caller's situation * Ability to perform in a fast-paced, changing environment * Speaking in a way the customer can understand * Serving as a liaison between the customer and various departments * Other duties as assigned by the management team related to job functions (sorting incoming faxes, correspondence, fax transportation forms, etc.) **Requirements** * High School Diploma or GED * Work experience in a face-to-face or call center environment * Experience multitasking between programs and completing required data entry of client demographics or client lookup systems while talking to arenaflex customers * Work experience using a corporate email system * Experience navigating through system applications on a desktop computer or laptop * Adaptability to a fast-paced and ever-changing environment * Flexibility to work evening and weekends due to business needs **Preferred Qualifications** * Highly preferred: Ability to proficiently read, write, and speak English and either Russian, Mandarin, Cantonese, or Spanish * Healthcare industry work experience * Call center experience in a metrics-driven environment * Previous healthcare work experience interacting with members and/or providers **Work Environment and Culture** As a remote contact center agent, you'll have the flexibility to work from the comfort of your home while being part of our dynamic team. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us. **Compensation and Benefits** * Competitive salary commensurate with your location and experience * Eligibility for overtime and quarterly bonuses averaging $1,100 every three months * Comprehensive benefits package, including medical, dental, and vision coverage, life insurance, and 401(k) contributions * Opportunities for career growth and professional development * Flexible work arrangements, including remote work options **Career Growth Opportunities** As a remote contact center agent, you'll have the opportunity to grow your career with arenaflex. Our team is committed to developing and empowering our employees, and we offer a range of opportunities for career growth and professional development. Whether you're interested in performance support, senior agent roles, people leader roles, business analytics, or workforce effectiveness, we're committed to helping you achieve your career goals. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job