**Experienced Customer Service Agent – Retail – Hotel and Casino Operations**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If you're a skilled communicator with a knack for turning potentially unpleasant situations into memorable moments, we want to hear from you! At blithequark, we're on a mission to revolutionize the world of entertainment and hospitality. With a portfolio of 43 properties across 20 states, we're not just a company – we're a community of like-minded individuals who share a passion for delivering top-tier experiences to our guests. As a Retail Customer Service Agent, you'll be at the forefront of this mission, working closely with our hotel and casino teams to ensure that every interaction is a memorable one. **About blithequark** blithequark is a leading entertainment and hospitality company that's dedicated to creating unforgettable experiences for our guests. With a rich history spanning decades, we've built a reputation for excellence in the industry, and we're committed to continuing this legacy. Our team is comprised of passionate individuals who share a common goal: to make every guest feel like a VIP. **Job Summary** As a Retail Customer Service Agent, you'll be responsible for providing exceptional customer service to our guests via phone, live chat, and email. You'll be the face and voice of our hotel and casino operations, working closely with our teams to ensure that every interaction is a positive one. If you're a skilled communicator with a passion for delivering top-tier experiences, we want to hear from you! **Key Responsibilities** * Communicate with our guests via phone, live chat, and email to ensure a seamless customer experience and provide comprehensive information on our hotel and casino offerings. * Use internal resources and systems to view guest account statuses and histories, using the information to assist guests over the phone. * Provide an exclusive level of customer service during every conversation that demonstrates friendliness, care, and builds value in the blithequark brand. * Assist guests with booking hotel reservations, provide relevant information about our properties, and address guest inquiries while sustaining company conversion rate expectations. * Operate our telephone call service by answering and transferring inbound phone calls and executing outbound phone calls when applicable. * Answer guest questions about our hotel properties, casino information, occasional PENNPlay account information, and property event information. * Follow various internal standard operating procedures to escalate issues to casino property personnel or use your resources to find applicable answers for the consumer on any questions you may not know the answer to immediately. * Deliver exceptional performance results in customer satisfaction while maintaining a positive tone with consumers over the phone and demonstrating patience and understanding regardless of the situation. * Collaborate with your leaders and fellow team members to stay current of daily occurrences at our properties and within our backend systems that are impactful to the player experience. * Maintain a strong track record for punctuality and attendance. * Perform other duties as assigned. **Qualification Requirements** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be at least 21 years of age. * High School diploma required. College degree, or progress toward a college degree preferred. * Heightened sense of urgency and passion to learn new things. * Highly developed sense of integrity and commitment to guest satisfaction. * Demonstrated passion for excellence with respect to treating and caring for guests. * Ability to type quickly and write with good grammar and punctuation. * Strong attention to detail is a must! * Must be an analytical thinker. * Ability to maintain a friendly disposition under heavy pressure. Some guests may be frustrated when they contact us, and they let that be known. * Great problem-solving abilities. * Ability to interpret incomplete or cryptic messages that might be written by English as a second language customers. * Have the ability to work some holidays and weekends. **What We Offer** * Competitive compensation package. * Comprehensive Benefits package. * Fun, relaxed work environment. * Tuition Reimbursement & Professional Development Programs. **Work Environment** As a Retail Customer Service Agent, you'll be working in a fast-paced environment where no two interactions are ever the same. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to work with and alongside fellow sports fans in an exciting and fun working environment. **Career Growth Opportunities** At blithequark, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs that are designed to help you succeed in your role and beyond. Whether you're looking to move into a leadership position or explore new opportunities within the company, we're committed to supporting your career goals. **How to Apply** If you're a motivated and passionate individual who's looking for a challenging and rewarding role, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that's welcoming to all. If you're a qualified individual with a disability, please let us know if you require any accommodations during the application process. **Remote Work Opportunity** This role is available as a remote work opportunity. You'll have the flexibility to work from home and enjoy a better work-life balance. However, you'll still be required to be available during our business hours and be able to respond to guest inquiries in a timely manner. **Apply Now** Ready to take the next step in your career? Apply now to become a Retail Customer Service Agent at blithequark! Apply for this job