Experienced Customer Service Agent – Ticket/Gate Agent Role with Competitive Hourly Rate and Opportunities for Growth at arenaflex

Introduction to arenaflex and the Industry arenaflex is a leading player in the private aviation industry, committed to providing exceptional customer experiences and ensuring the safe and timely transportation of cargo. As a key member of our team, you will play a vital role in making air travel as easy and exciting as possible for our clients. With a strong focus on values such as care, integrity, resilience, servant leadership, and teamwork, we strive to create a work environment that is inclusive, supportive, and empowering. Job Overview and Key Responsibilities In this access-level role, you will be the first point of contact for our clients, guiding them through the ticketing and bag check-in process, and providing assistance with routing, travel planning, and gate boarding. As a Ticket/Gate Agent (Customer Service Agent), your duties will include: Proudly owning the check-in process, boarding procedure, and seat availability, including making gate announcements and ensuring customers have the correct travel documentation. Tagging and lifting baggage from scales to conveyor belts, with some bags weighing up to 70 pounds. Working loading bridges and establishing, last, and securing aircraft doors. Escorting unaccompanied minors and disabled passengers throughout the airport. Scheduling is based on operational needs, with shifts varying from early morning to overnight, and a minimum of 20 and a maximum of 40 hours per week based on seniority. Essential Qualifications To succeed in this role, you will need to possess the following essential qualifications: High school diploma, GED, or high school equivalency. Minimum of 18 years of age and authorization to work in the United States. Proficiency in English, with strong verbal and written communication skills using appropriate grammar, tone, and pronunciation. Basic digital literacy and the ability to pass a physical capacity test (PAT) and a customer service assessment. A commitment to prioritizing safety and security of self, others, and personal data, and embracing diversity, inclusivity, and different thinking styles. Preferred Qualifications While not required, the following preferred qualifications will give you a competitive edge in this role: Previous experience in customer-facing roles, particularly in the aviation industry. Knowledge of airline operations, ticketing, and baggage handling procedures. Ability to work effectively in a fast-paced environment, with a focus on providing exceptional customer service. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Ticket/Gate Agent (Customer Service Agent), you will have access to mentorship, training, and development programs to help you advance in your role and take on new challenges. With opportunities for career progression and professional growth, you will be able to develop new skills, build your confidence, and achieve your goals. Work Environment and Company Culture arenaflex is dedicated to creating a work environment that is inclusive, supportive, and empowering. Our company culture is rooted in our values of care, integrity, resilience, servant leadership, and teamwork, and we strive to create a workplace where everyone feels valued, respected, and empowered to contribute. With a focus on employee well-being, we offer a range of benefits and programs to support your physical, emotional, social, and financial health. Compensation, Perks, and Benefits As a Ticket/Gate Agent (Customer Service Agent) at arenaflex, you will be eligible for a competitive hourly rate of $25-$35 per hour, as well as a range of benefits and perks, including: Aggressive revenue, industry-leading profit sharing program, and performance incentives. 401(k) with beneficial company contributions of up to 9%. Paid days off, including holidays, vacations, and parental leave. Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits. Family care support, including fertility assistance, surrogacy and adoption assistance, lactation support, and backed-up care. Domestic and international space-available flight privileges for employees and eligible family members. Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex perks. Conclusion If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for the Ticket/Gate Agent (Customer Service Agent) role at arenaflex. With a competitive hourly rate, opportunities for career growth and development, and a range of benefits and perks, this is an exciting opportunity to join a leading player in the private aviation industry. Apply now to take the first step in your career journey with arenaflex! Apply for this job