Experienced Customer Service and Collections Specialist for Federal Debt Resolution – Full Time Opportunity in Chelsea, MA, at blithequark

Introduction to blithequark At blithequark, we believe that success is the direct result of our unwavering investment in our employees and our commitment to a long-term approach to employee development. This philosophy has guided us for over 30 years as we provide superior recovery and default management solutions to clients across various industries, including higher education, government, and financial services. Our mission is built on the principle of fostering a rewarding career path for our team members, and we are now seeking a highly motivated and customer-focused individual to join our team as a Customer Service & Collections Specialist in Chelsea, MA. About the Role The Customer Service & Collections Specialist plays a pivotal role in our fast-paced, team-oriented environment. This position is centered around providing exceptional customer service by partnering with borrowers to find solutions that resolve their federal debt. If you are passionate about delivering outstanding service, thrive in a dynamic setting, and are committed to making a positive impact, we encourage you to apply for this exciting opportunity at blithequark. Key Responsibilities Making outbound and receiving inbound calls to engage with borrowers and discuss their debt resolution options. Conducting daily reviews of accounts to stay updated on the status of each borrower's debt and to identify opportunities for resolution. Updating account information through our advanced collections system to ensure accuracy and compliance with all regulatory requirements. Ensuring strict compliance with all federal and state laws regarding collection policies and procedures, reflecting blithequark's commitment to ethical practices. Qualifications and Requirements To be considered for the Customer Service & Collections Specialist position at blithequark, candidates must meet the following essential qualifications: High School Diploma or equivalent. Pass a background check, credit screen, and drug test as part of our hiring process. Federal student loans must be in good standing, demonstrating personal responsibility and financial stability. Preferred qualifications include previous experience in customer service or collections, although comprehensive training is provided to ensure all new team members are equipped for success. Skills and Competencies The ideal candidate will possess: Excellent communication and interpersonal skills, with the ability to empathize with borrowers and provide personalized solutions. Strong problem-solving skills, capable of navigating complex situations and finding mutually beneficial resolutions. Proficiency in using computer systems and software, with a willingness to learn our collections system. A results-driven mindset, with a focus on achieving targets while maintaining the highest standards of customer service. Career Growth and Learning Benefits At blithequark, we are dedicated to the growth and development of our employees. By joining our team, you will have access to: A comprehensive paid 2-week training program designed to equip you with the knowledge and skills necessary to excel in your role. Ongoing training and development opportunities to enhance your career progression and professional skills. A supportive team environment that encourages collaboration, innovation, and mutual support. Work Environment and Company Culture blithequark prides itself on a positive and inclusive work environment. We offer: A flexible schedule that accommodates work-life balance. A casual dress code that reflects our relaxed and friendly office atmosphere. A dynamic and diverse team of professionals who are passionate about their work and committed to excellence. Compensation, Perks, and Benefits We recognize the importance of rewarding our team members for their hard work and dedication. The compensation package for this role includes: Competitive base pay, with a salary range of $18.00 - $20.00 per hour, plus commission, offering uncapped earning potential. A comprehensive benefit package, including health, dental, short-term disability, vision, and 401(k), to support your well-being and financial security. Opportunities for career advancement and professional growth within the company. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we invite you to join the blithequark team as a Customer Service & Collections Specialist. With our commitment to employee development, competitive compensation package, and positive work environment, this role offers the perfect blend of personal and professional growth. Apply today to take the first step in your career journey with blithequark and discover a workplace where your contributions are valued and your future is bright. To apply, please email your resume to our Recruiting Team or contact us directly. blithequark is an equal opportunity employer that hires without regard to an individual's race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or other prohibited factors under applicable federal, state, and local laws. We are proud to participate in eVerify, ensuring the integrity of our hiring process. Apply for this job