Experienced Customer Service and Documentation Specialist - Full-Time Day Shift Opportunity with Comprehensive Paid Training

Welcome to arenaflex: Where Compassion Meets Excellence At arenaflex, we are dedicated to making a difference in the lives of our patients, doctors, and insurance companies by providing exceptional customer service and ensuring timely delivery of vital medical supplies. If you are a kind, compassionate, and detail-oriented individual who enjoys helping others, we invite you to join our team as a Customer Service Representative. As a valued member of our team, you will play a critical role in setting up new accounts, resolving issues, obtaining prior authorizations, and managing prescription refills, all while maintaining the highest level of professionalism and adherence to HIPAA guidelines. About the Role As a Customer Service Representative at arenaflex, you will be responsible for handling incoming and outgoing calls with patients, caregivers, doctors, and other external providers to address their documentation and account needs. You will utilize multiple computer applications to access and enter data in member accounts, conduct thorough reviews of patient records, and communicate effectively with internal teams and external stakeholders. Our ideal candidate is a team player who is passionate about delivering exceptional customer service, is comfortable working in a fast-paced environment, and is committed to maintaining the highest level of confidentiality and integrity. Key Responsibilities Handle incoming and outgoing calls with members, caregivers, doctors, and other outside providers regarding members' documentation and account needs Review documentation for completion and insurance compliance and enter documentation into member's account accurately Thoroughly review patient accounts and records to ensure timely patient service Communicate with Team Supports and Management team for matters that require approval or escalation Utilize the Customer Service Wiki to maintain a strong knowledge base of processes, procedures, insurance guidelines, products, and company information Make suggestions for process improvements to enhance customer experience and operational efficiency Essential Qualifications To be successful in this role, you must possess a High School Diploma, GED, or equivalent experience. You should be comfortable working in a fast-paced environment, have excellent communication and interpersonal skills, and be able to maintain confidentiality and integrity in all aspects of your work. Preferred Qualifications While not required, we prefer candidates with 2+ years of experience in a fast-paced customer service role, previous experience with clear and calm communication by phone, and proficiency in using computer systems to maintain accurate records. If you have a proven track record of delivering exceptional customer service, are comfortable working in a team environment, and are passionate about making a difference, we encourage you to apply. Skills and Competencies To excel in this role, you should possess excellent communication, interpersonal, and problem-solving skills. You should be able to work effectively in a team environment, maintain a high level of confidentiality and integrity, and be comfortable working in a fast-paced environment with multiple priorities and deadlines. Proficiency in using computer systems, including Microsoft Office and other software applications, is also essential. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive paid training, ongoing coaching and mentoring, and opportunities for career advancement. We believe in investing in our employees and providing them with the tools and resources they need to succeed in their roles and advance in their careers. Work Environment and Company Culture Our office is located in Mishawaka, and we offer a comfortable and supportive work environment that is conducive to productivity and job satisfaction. We believe in maintaining a positive and inclusive company culture that values diversity, equity, and inclusion. As a member of our team, you can expect to work in a collaborative and dynamic environment that is focused on delivering exceptional customer service and making a difference in the lives of our patients and customers. Compensation and Benefits We offer a competitive compensation package that includes paid training, health, dental, and optical benefits after 30 days, PTO and holiday pay after 90 days, and a 401K plan. We also offer opportunities for career advancement, professional growth, and development, as well as a positive and supportive work environment that values diversity, equity, and inclusion. Conclusion If you are a compassionate and detail-oriented individual who is passionate about delivering exceptional customer service, we invite you to join our team at arenaflex. As a Customer Service Representative, you will play a critical role in making a difference in the lives of our patients, doctors, and insurance companies. With comprehensive paid training, ongoing coaching and mentoring, and opportunities for career advancement, we believe that this is an exceptional opportunity for anyone who is looking to start or advance their career in customer service. Apply today to join our team and start making a difference! Apply for this job