**Experienced Customer Service Associate – Delivering Exceptional Experiences at blithequark**

Are you passionate about providing top-notch customer service and creating memorable experiences for others? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Associate. In this role, you will be the face of our company, interacting with customers, resolving issues, and exceeding their expectations. If you're a people person with a knack for delivering exceptional service, we want to hear from you! **About blithequark** blithequark is a leading organization dedicated to providing innovative solutions and exceptional customer experiences. Our team is comprised of passionate individuals who share a common goal: to make a positive impact on our customers' lives. We believe in fostering a culture of inclusivity, respect, and growth, where every team member feels valued and empowered to succeed. **Key Responsibilities:** As an Experienced Customer Service Associate at blithequark, you will be responsible for: * **Delivering Exceptional Customer Experiences:** + Engage with customers and patients by greeting them and offering assistance with products and services. + Resolve customer issues and answer questions to ensure a positive customer experience. + Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience. * **Operations:** + Provide customers with courteous, friendly, fast, and efficient service. + Recommend items for sale to customers and recommend trade-up and/or companion items. + Register customer purchases on assigned cash register, collect cash, and distribute change as requested. + Process voids, returns, rain checks, refunds, and exchanges as needed. + Keep counters and shelves clean and well merchandised, take inventory, and maintain records. + Check in and price merchandise as required or as directed by store manager or communicated by the shift leader. * **Asset Protection and Compliance:** + Implement Company asset protection procedures to identify and minimize profit loss. + Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * **Visual Merchandising and Store Maintenance:** + Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise. + Complete resets and revisions as directed. + Assist with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures. * **Photo Services and Web Pick-up:** + Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine. + Suggestively sell promotional photo products. + Assume web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at the store). * **Exterior and Interior Maintenance:** + Ensure clean, neat, orderly store condition and appearance. + Comply with all company policies and procedures; maintain respectful relationships with coworkers. **Essential Qualifications:** * High school diploma or equivalent required; some college or specialized training preferred. * 1-2 years of customer service experience in a retail or healthcare environment. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities. * Basic math skills and accuracy with handling cash and operating a cash register. * Ability to lift up to 25 pounds and stand for long periods. **Preferred Qualifications:** * Previous experience in a customer-facing role, preferably in a retail or healthcare setting. * Knowledge of store systems and store equipment. * Basic computer skills and familiarity with Point of Sale (POS) systems. * Ability to work a flexible schedule, including evenings, weekends, and holidays. **Skills and Competencies:** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment with multiple priorities. * Basic math skills and accuracy with handling cash and operating a cash register. * Ability to lift up to 25 pounds and stand for long periods. * Basic computer skills and familiarity with Point of Sale (POS) systems. * Ability to work a flexible schedule, including evenings, weekends, and holidays. **Career Growth Opportunities and Learning Benefits:** * Opportunities for career advancement and professional growth within the company. * Comprehensive training programs to enhance your skills and knowledge. * Competitive compensation and benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Opportunities for professional development and continuing education. **Work Environment and Company Culture:** * blithequark is committed to creating a positive and inclusive work environment. * Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives. * We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and respected. **Compensation, Perks, and Benefits:** * Competitive hourly rate. * Opportunities for overtime pay. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Opportunities for professional development and continuing education. **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job