**Experienced Customer Service Associate – Delivery Station Support**

At blithequark, our mission is to revolutionize the way we deliver exceptional customer experiences. As a key player in our logistics operations, we're seeking a highly skilled and empathetic Customer Service Associate to join our team at one of our state-of-the-art delivery stations. As a Delivery Station Customer Service Associate, you will be the face of blithequark, providing top-notch support to our customers, ensuring their packages are delivered on time, and exceeding their expectations every step of the way. **About blithequark** blithequark is a pioneering company that's redefining the logistics industry. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a leader in our field. We're a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our mission. **Key Responsibilities** As a Delivery Station Customer Service Associate, you will be responsible for: * Communicating with customers directly in-person, via phone, and via email to resolve their queries and concerns * Empathizing with and prioritizing customer needs to ensure their satisfaction * Upholding blithequark's values and respecting every customer interaction * Resolving issues and setting appropriate expectations with customers in a timely and professional manner * Clearly understanding and responding appropriately to customer issues, providing accurate and concise written responses * Approaching problems logically and with good judgment to ensure the best possible customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule, including evenings, weekends, and holidays **Essential Qualifications** * High School or equivalent diploma * Previous experience in Customer Service, preferably in a fast-paced environment * Ability to effectively prioritize work time to ensure efficiency and meet customer needs * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools **Preferred Qualifications** * Bachelor's Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and decision-making skills * Ability to work independently and as part of a team * Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook * Familiarity with customer relationship management (CRM) software * Ability to lift, push, pull, and carry up to 49 pounds, and stand for long periods of time **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Delivery Station Customer Service Associate, you'll have opportunities to: * Develop your customer service skills and expertise * Learn about our logistics operations and supply chain management * Collaborate with cross-functional teams to improve customer experiences * Participate in training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow in your role **Work Environment and Company Culture** Our delivery stations are state-of-the-art facilities that provide a safe and comfortable work environment. As a Delivery Station Customer Service Associate, you'll work in a fast-paced environment with a team of dedicated professionals who share your passion for delivering exceptional customer experiences. We're committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime pay * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to our employee assistance program (EAP) * Discounts on blithequark products and services **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion. If you require an accommodation to apply for this role, please contact our HR department at [insert contact information]. **Join Our Team** At blithequark, we're passionate about delivering exceptional customer experiences and creating a positive impact on our customers' lives. If you share our values and are committed to excellence, we encourage you to join our team and be a part of our mission to revolutionize the logistics industry. Apply for this job