**Experienced Customer Service Associate - US Remote - BioTech Industry**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Service Associate, you'll play a vital role in our Customer Services organization, working closely with customers to provide expert guidance and support. If you're passionate about helping people, have a customer-centric approach, and thrive in a fast-paced environment, we'd love to hear from you. **About arenaflex** arenaflex is a leading BioTech company that's revolutionizing the way we approach healthcare. Our mission is to empower individuals to take control of their health and well-being through innovative products and services. We're committed to fostering a culture of excellence, collaboration, and continuous learning, and we're looking for talented individuals like you to join our team. **Responsibilities** As a Customer Service Associate, you'll be responsible for delivering exceptional customer experiences through a variety of communication channels, including phone, email, chat, fax, and more. Your key responsibilities will include: * **Customer Interaction & Support** + Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels + Provide accurate information and expertly guide people to achieve their task or goal + Address customer issues, troubleshoot, and follow-through to ensure full resolution + Perform assigned daily tasks that support customer satisfaction + Be present and on-time * **Documentation** + Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices + Use Salesforce.com and other customer service tools to capture and update contact information and other important details that help us engage with customers effectively in the future + Document interactions during scheduled working hours + Flag opportunities to make documentation practices more effective and efficient * **Product Knowledge & Service Standards** + Stay informed and knowledgeable about arenaflex products, services, processes, and procedures, and use that knowledge to address customer needs + Provide accurate information and guidance to customers based on their needs + Meet performance metrics and service level agreements (SLAs) + Strive to achieve high levels of customer satisfaction and ease of doing business with arenaflex * **Team Collaboration** + Collaborate with colleagues to share knowledge and solutions that help everyone be their best + Participate in team meetings and training sessions, and complete all required training on time + Escalate complex problems to senior team members or supervisors + Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed + Be constructive and solution-oriented when working with other departments at arenaflex * **Communication** + Clearly and effectively communicate with customers and colleagues + Bring professionalism, positive demeanor, and the highest level of courtesy in all interactions + Embody arenaflex values and communicate with others in accordance with these standards + Identify trending pain points and report customer and employee feedback to help improve products, services, and processes **Preferred Qualifications** * **Required Education & Years of Experience** + High school diploma or equivalent, with 2-5 years of applicable customer service experience + Or, Associate's or Bachelor's degree (BS/BA) with 1-2 years of applicable experience * **Hard Skills Requirements** + Ability to type at least 60 words per minute with minimum 98% accuracy + Strong computer, internet, and software operation skills * **Soft Skills Requirements** + Excellent communication and interpersonal skills + Strong attention to detail and willingness to ask questions to get to the right solution + High degree of accountability and follow-through on assigned tasks and commitments + Coachability and aptitude to accept and apply constructive feedback in a professional manner + Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth + Ability to thrive working independently as well as within a highly-collaborative team environment * **Preferred Experience** + Proficiency in MacOS + Hands-on usage of Salesforce.com customer relationship management (CRM) software + Hands-on usage of other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc. + Track record of working efficiently and responsibly in a remote work environment + Experience in customer service call center + Past work in a fast-paced, high-growth company + Bilingual proficiency **Travel Requirements** * Occasional travel (e.g. quarterly) may be required **Physical Demands & Working Environment** * Physical demands associated with office work * Desk setup including multiple monitors, audio headset, and keyboard * Hours and days may vary depending on business and operational needs **Compensation & Benefits** * The expected, full-time, annual base pay scale for this position is $48K- $57K. Actual base pay will consider skills, experience, and location * arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, please submit your application through our website. We can't wait to hear from you! [Apply Job!]( Apply for this job