**Experienced Customer Service Associate - Work From Home Opportunity at arenaflex**

**Job Summary:** Join arenaflex, a dynamic and innovative company that's revolutionizing the way businesses operate, as an Experienced Customer Service Associate. In this exciting work-from-home opportunity, you'll play a vital role in managing major business accounts, providing exceptional customer care, and supporting the Corporate Sales Team. If you're a highly motivated, detail-oriented, and customer-focused individual with excellent communication skills, we want to hear from you! **About arenaflex:** arenaflex is a leading provider of cutting-edge solutions that empower businesses to thrive in today's fast-paced market. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputation as a top employer in the industry. As a valued member of our team, you'll enjoy a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. **Key Responsibilities:** As an Experienced Customer Service Associate at arenaflex, you'll be responsible for: * Managing major business accounts and providing exceptional customer care to ensure high levels of satisfaction and loyalty * Providing order management and sales support to the Corporate Sales Team, including preparation for electronic and manual order entry * Maintaining accurate and up-to-date records of customer interactions, orders, and account information * Utilizing discretion when working with confidential information to maintain the trust and confidence of our customers and employees * Collaborating with internal teams to resolve customer complaints and concerns in a timely and professional manner * Processing a high volume of orders, customer service requests, and emails in a fast-paced environment * Proficiently using various software applications, including: + Emailed Holds Report and Holds Worker Console + Viewer System Console + Support Management Dashboard in Salesforce + Customer Contact Tool + Proficiency in MS Office and MS Excel * Staying up-to-date with industry trends, best practices, and arenaflex's policies and procedures to ensure exceptional customer service and support **Essential Qualifications:** * 2+ years of experience in customer service, preferably in a corporate or business-to-business environment * Excellent verbal and written communication skills, with the ability to interact professionally with customers and employees at all levels of the organization * Proven ability to use discretion when working with confidential information * Self-motivated, detail-oriented, and organized with the ability to prioritize tasks and meet deadlines in a fast-paced environment * Strong customer service skills, with a focus on building long-term relationships and resolving customer complaints and concerns * Proficiency in MS Office and MS Excel * Ability to accommodate changing work schedules, including weekends and late hours during the holiday season **Preferred Qualifications:** * Experience working in a remote or work-from-home environment * Familiarity with Salesforce and other customer relationship management (CRM) software * Experience with order entry and customer service within CCS * Strong analytical and problem-solving skills, with the ability to think critically and outside the box * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency in MS Office and MS Excel * Strong customer service skills, with a focus on building long-term relationships and resolving customer complaints and concerns * Ability to adapt to changing priorities and deadlines * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits:** As an Experienced Customer Service Associate at arenaflex, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Career growth and advancement opportunities within the company * A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off * A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning **Work Environment and Company Culture:** arenaflex is committed to creating a work environment that's inclusive, diverse, and supportive of our employees' well-being. As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Our company culture values innovation, customer satisfaction, and employee growth and development, and we're committed to making arenaflex a great place to work. **Compensation, Perks, and Benefits:** arenaflex offers a competitive salary and benefits package, including: * A comprehensive health, dental, and vision insurance plan * 401(k) matching and retirement savings plan * Paid time off and holidays * Flexible work arrangements, including remote work options * Opportunities for career growth and advancement * Ongoing training and development opportunities * A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning **How to Apply:** If you're a highly motivated, customer-focused individual with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you! Apply now to join the arenaflex team as an Experienced Customer Service Associate and take the first step towards a rewarding and challenging career in customer service. Apply Now! Apply for this job