**Experienced Customer Service Representative – Remote Opportunity for Florida Residents**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team as a Customer Service Representative, working remotely from the comfort of your own home in Florida. At blithequark, we're revolutionizing the way contractors connect with consumers, and we're seeking a talented individual to help us achieve our mission. As a Customer Service Representative, you'll play a vital role in ensuring our partners are investing their time in the right channels, while providing top-notch support to our customers. **About blithequark** blithequark is a leading innovator in the home improvement industry, dedicated to connecting contractors with consumers who need their services. Our cutting-edge platform streamlines the process, making it easier for both parties to find each other and complete projects efficiently. With a focus on customer satisfaction and contractor success, we're committed to building a community that values quality, reliability, and trust. **Responsibilities** As a Customer Service Representative at blithequark, you'll be responsible for: * Making continuous outbound calls to consumers, verifying their information, and filtering out small home improvement jobs to ensure our partners are investing their time in the proper channels. * Utilizing an on-screen script and flowchart efficiently to navigate customer interactions. * Documenting and updating customer records based on interactions, ensuring accurate and up-to-date information. * Warmly handoff consumers to our partners, setting them up for success and ensuring a seamless experience. **Qualifications** To succeed in this role, you'll need: * Previous experience in customer service, sales, or other related fields, with a proven track record of delivering exceptional results. * The ability to build rapport with clients, understand their needs, and provide personalized support. * Strong prioritization and multitasking skills, with the ability to work effectively in a fast-paced environment. * A positive and professional demeanor, with excellent written and verbal communication skills. * The ability to work with little supervision, taking initiative and making decisions independently. **Equipment & Tech Specs** To ensure a seamless and efficient experience, you'll need: * A headset with a built-in mic * An external mouse (no track-pads) * A CPU with a minimum of i5+ * RAM with a minimum of 8 GB+ * Storage with a minimum of 128 GB (HDD) or 128 GB (SSD) * A screen resolution of 1366 x 768 (HD) or better * A minimum of 2 USB ports (recommended: 3+) * A Windows 10+ operating system (no Chromebooks or Macs) * An Ethernet port for hardwired internet * Internet specs: 50mbps down / 5mbps up **Shifts Available** We offer two flexible shift options to accommodate your needs: * Part-time: 28 hours per week, with the following schedule: + Monday, Tuesday, Wednesday, Friday: 4pm - 9pm + Saturday: 9am - 5pm * Full-time: 40 hours per week, with the following schedule: + Monday, Tuesday, Wednesday, Friday: 12pm - 8pm + Saturday: 9am - 5pm **Why Join blithequark?** As a Customer Service Representative at blithequark, you'll enjoy: * A dynamic and supportive work environment, with opportunities for growth and development. * Flexible scheduling to accommodate your needs and lifestyle. * Competitive compensation and benefits package. * Ongoing training and support to ensure your success. * The chance to work with a cutting-edge platform that's revolutionizing the home improvement industry. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application and join our team at blithequark. We can't wait to hear from you! Benefits of Working at blithequark * Competitive compensation and benefits package * Flexible scheduling to accommodate your needs and lifestyle * Ongoing training and support to ensure your success * Dynamic and supportive work environment, with opportunities for growth and development * Chance to work with a cutting-edge platform that's revolutionizing the home improvement industry What We Offer * A comprehensive training program to ensure your success * Ongoing support and feedback to help you grow in your role * Opportunities for advancement and career growth * A dynamic and supportive work environment, with a focus on teamwork and collaboration * A competitive compensation and benefits package, with flexible scheduling options Why blithequark? * We're a leading innovator in the home improvement industry, dedicated to connecting contractors with consumers who need their services. * Our cutting-edge platform streamlines the process, making it easier for both parties to find each other and complete projects efficiently. * We're committed to building a community that values quality, reliability, and trust. * We offer a dynamic and supportive work environment, with opportunities for growth and development. * We're passionate about delivering exceptional experiences and making a positive impact on our customers and partners. How to Apply * Visit our website at [insert link] to submit your application * Upload your resume and cover letter * Complete our online application form * We'll review your application and contact you to schedule an interview What to Expect * A comprehensive interview process, including a skills assessment and personality test * A thorough review of your application and qualifications * A discussion of our company culture and values * An opportunity to ask questions and learn more about our team and role Join Our Team! We're excited to welcome talented and motivated individuals to our team at blithequark. If you're passionate about delivering exceptional experiences and making a positive impact, we invite you to apply for this exciting opportunity. Apply for this job