**Experienced Customer Service Call Center Representative - Sales (Work From Home)**

At arenaflex, we're not just a company - we're a team of passionate individuals dedicated to delivering exceptional customer experiences. As a Customer Service Call Center Representative - Sales, you'll be the voice of arenaflex, connecting with customers, and helping them stay connected to what matters most. With a focus on sales and customer acquisition, you'll have the opportunity to grow your skills, advance your career, and make a real impact on our customers' lives. **About arenaflex** arenaflex is a global leader in communications and technology, committed to innovation and customer satisfaction. Our team is passionate about delivering exceptional experiences, and we're looking for talented individuals like you to join our mission. As a work-from-home representative, you'll have the flexibility to work from the comfort of your own space, while still being part of a dynamic and supportive team. **How You'll Make an Impact** As a Premier Service Consultant specializing in customer acquisition and service, you'll be at the forefront of providing solutions to prospective and existing customers. Your goal will be to deliver personalized recommendations for our latest products and services, while meeting monthly sales goals and exceeding customer expectations. You'll handle new service requests, address existing customer needs, and provide effective and timely resolutions for customers. **Key Responsibilities** * Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers. * Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records. * Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services. * Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services. * Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service. **What You Can Look Forward to** * Paid training and additional resources to support your success in your new role as an arenaflex Premier Service Consultant. * Competitive hourly rate starting at $16.40 (and up) + up to $3,000 in commissions monthly if all sales goals are met. * A comprehensive benefits package, including medical, dental, vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. * Opportunities for career growth and advancement, with training on the latest technology, devices, and products. * A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction. **Requirements** * Call center or customer service experience. * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. * Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). * Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Work-from-Home Requirements** * You will need to meet arenaflex's WFH standards, including technical, security, physical, and noise level requirements. * You will participate in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc. * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Possibilities** * With arenaflex, career possibilities are limitless. You'll have the chance to round out your experience with training on the latest technology, devices, and products. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. **Apply Today!** If you're ready to join our team and make a real impact on our customers' lives, apply today! We can't wait to hear from you. **Weekly Hours:** 40 **Time Type:** Regular **Location:** Bloomington, Minnesota Apply Job! 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