Experienced Customer Service Cargo Agent – Airport Operations and Logistics Support Specialist at arenaflex

Introduction to arenaflex and the Cargo Industry arenaflex is a leading player in the cargo and logistics industry, dedicated to ensuring the safe and timely transportation of goods. As a key member of our team, you will play a vital role in our mission to provide exceptional customer service and support the success of our operations. The cargo industry is a dynamic and fast-paced field that requires a unique blend of technical skills, attention to detail, and excellent communication abilities. If you are a motivated and customer-focused individual looking to launch or advance your career in this exciting field, we encourage you to apply for our Cargo Agent position. Job Overview and Key Responsibilities As a Cargo Agent at arenaflex, you will be the face of our company, interacting directly with customers face-to-face and over the phone to provide exceptional service and support. This entry-level customer service agent position is an excellent opportunity to develop your skills and advance your career with our company. Our experienced leaders will provide mentorship and guidance to help you succeed in this role and prepare you for future opportunities. Your key responsibilities will include: Providing exceptional customer service to internal and external customers, responding to inquiries, and resolving issues in a professional and courteous manner Processing cargo shipments, including receiving, sorting, and loading cargo onto aircraft Operating cargo handling equipment, such as forklifts and pallet jacks, to move cargo and materials Maintaining accurate records and reports, including cargo manifests and shipping documents Collaborating with other teams, such as operations and maintenance, to ensure smooth and efficient cargo handling operations Working a variety of shifts, including early morning, afternoon, and overnight shifts, to support our 24/7 operations Scheduling and Work Environment As a Cargo Agent at arenaflex, you can expect to work a variety of shifts, including early morning, afternoon, and overnight shifts. Our scheduling is based on operational needs, and you will typically work between 20 and 40 hours per week, depending on your seniority. You will be required to work in a fast-paced airport environment, which can be physically demanding and requires a high level of attention to safety and security protocols. Compensation and Benefits arenaflex offers a competitive compensation package, including a starting pay rate of $20.00 per hour, with regular pay increases up to 10.5 years. Our benefits package includes: Competitive salary and performance incentives 401(k) with generous company contributions up to 9% Paid time off, including vacation, holidays, and paid personal time Comprehensive health benefits, including medical, dental, vision, and life insurance Family care assistance, including fertility support, surrogacy and adoption assistance, and lactation support Holistic wellbeing programs, including access to an employee assistance program and free financial coaching Domestic and international space-available flight privileges for employees and eligible family members Recognition rewards and awards through our Unstoppable Together platform Access to over 500 discounts, specialty savings, and voluntary benefits through our arenaflex perks program Essential Qualifications To succeed as a Cargo Agent at arenaflex, you will need to possess the following essential qualifications: High school diploma, GED, or high school equivalency At least 18 years of age and authorization to work in the United States Valid driver's license Basic digital literacy Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds Pass a physical ability test (PAT) Wear required company-approved Personal Protective Equipment (PPE) Preferred Qualifications While not required, the following preferred qualifications will give you a competitive edge in our selection process: Previous cargo freight and warehouse operations experience Typing and computer skills Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Cargo Agent, you will have access to training and development programs, mentorship, and career advancement opportunities. Our company culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We believe in sharing success with our employees and providing opportunities for them to grow and develop their careers. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is safe, respectful, and supportive of all employees. Our company culture is built on a foundation of teamwork, collaboration, and open communication. We believe in recognizing and rewarding our employees' contributions and achievements, and we offer a range of programs and initiatives to support their wellbeing and career development. Conclusion If you are a motivated and customer-focused individual looking to launch or advance your career in the cargo and logistics industry, we encourage you to apply for our Cargo Agent position at arenaflex. With competitive compensation and benefits, opportunities for career growth and development, and a dynamic and inclusive work environment, arenaflex is the perfect place to take your career to new heights. Apply now to join our team and start your journey to success! Apply for this job