Experienced Customer Service Consultant for Streaming Support - Remote Work Opportunity with blithequark

Introduction to blithequark and the Industry At blithequark, we are passionate about delivering exceptional customer experiences in the streaming media and entertainment industry. As a global leader in digital transformation, we have been making digital processes feel more human for our customers for over 35 years. Our team is dedicated to providing top-notch support to customers of a global giant in the streaming industry, and we are now seeking enthusiastic and people-oriented professionals to join our dynamic team. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, TV shows, and animated stories, consider joining us now and growing with us in the future. Job Description and Responsibilities As a Consultant Streaming Support - Customer Service, you will be responsible for providing exceptional support to customers of our streaming media and entertainment client. Your key responsibilities will include: Responding to customer inquiries and resolving issues in a timely and professional manner Providing basic troubleshooting skills and technical support for streaming services on various devices, including phones and smart TVs Utilizing strong problem-diagnosis and problem-solving skills to resolve complex customer issues Multitasking and using several applications simultaneously, including CRM applications Providing exceptional guest experiences and building rapport with callers Meeting and exceeding performance metrics, including quality and productivity standards Essential Qualifications To be successful in this role, you will need: Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience Experience with streaming services, including basic troubleshooting skills and a demonstrated understanding of streaming services on various devices Basic PC keyboarding skills and Microsoft Office experience (Outlook, Word, Excel) Technical support experience and strong problem-diagnosis and problem-solving skills Multi-tasking skills, with the ability to use several applications simultaneously Preferred Qualifications While not required, the following qualifications are preferred: Experience working with CRM applications Previous experience working in a remote or home-based environment Strong communication and interpersonal skills, with the ability to build rapport with callers and provide exceptional guest experiences What We Offer At blithequark, we offer a competitive hourly rate and paid training, as well as additional pay incentives and monthly rewards and recognition programs. Our benefits package includes medical, dental, and vision benefits, plus added benefits such as 401k and paid time off. We also offer exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy. As a company, we promote from within, with 80% of our frontline leaders beginning their careers as representatives. We also offer EAP and Health and Wellness programs, including a personal trainer dedicated to blithequark. Work Environment and Company Culture At blithequark, we are committed to creating a positive and supportive work environment that allows our employees to thrive. We believe in promoting from within and offer opportunities for career growth and development. Our company culture is built on a foundation of respect, inclusivity, and diversity, and we are proud to be an equal opportunity employer. We are recognized as a Great Place to Work in the US and are dedicated to making digital processes feel more human for our customers. Requirements for Remote Work To be successful in this remote work opportunity, you will need to have excellent Internet connectivity, with Internet access speeds of 2 Mbps upload and 10 Mbps download. Wireless and/or satellite Internet Service Providers are not compatible with our systems. You will also need to have a dedicated workspace that is quiet and free from distractions. Additional Information This job is open only to residents of the United States, and you must be authorized to work in the US to be considered for employment. We are an equal opportunity employer and welcome applications from diverse candidates. During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. Conclusion and Call to Action If you are a motivated and people-oriented individual who is passionate about providing exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Consultant Streaming Support - Customer Service, you will have the opportunity to build a fulfilling career and grow with us in the future. Don't miss out on this chance to join a dynamic team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding and challenging career with blithequark! How to Apply To apply for this job, please click on the link below. We look forward to receiving your application and exploring how you can contribute to our team at blithequark. Apply for this job