**Experienced Customer Service Consultant – Work from Home (arenaflex Henderson)**

At arenaflex, we're revolutionizing the way people buy and sell cars, and we're looking for talented individuals to join our team as Customer Service Consultants. As a vital link between our customers' at-home and in-store experiences, you'll play a crucial role in delivering an iconic customer experience that sets us apart from the competition. If you're passionate about providing exceptional service, working in a fast-paced sales environment, and growing your career in a dynamic and innovative company, then we want to hear from you! **About arenaflex** arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. **Job Summary** As a Customer Service Consultant at arenaflex, you'll be responsible for connecting with inbound customers online and over the phone to find out what they want and need from their next car purchase. You'll use your knowledge of our inventory to guide customers towards vehicles that meet their needs, and ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. You'll also have the opportunity to mentor others as your skillset expands, and achieve sales targets while providing an iconic customer experience. **Key Responsibilities** * Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase * Use your knowledge of our inventory to guide customers towards vehicles that meet their needs * Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery * Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience * Mentor others as your skillset expands * Achieve sales targets while providing an iconic customer experience * Acquire the Automotive Sales Persons License in specific states (may require testing and travel as some states request physical presence to apply for the license) **Essential Qualifications and Requirements** * Sales and customer service experience, in an area such as retail, is preferred * Thrive in a fast-paced sales environment * Good listening skills and a strong customer focus * High level of self-motivation to achieve performance goals * Strong written and verbal communication skills * Ability to learn and master new technologies; strong computer skills * Open availability for shifts that may include nights, weekends, and holidays * Must be open to shifting schedules two times per year according to needs of the business * Hybrid role with requirement for working on site one day per week * Must meet the minimum technology requirements (Type of internet service and speed of internet service) * Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location **Preferred Qualifications and Requirements** * Experience working in a call center or customer-facing role * Knowledge of the automotive industry and sales processes * Strong problem-solving skills and ability to think critically * Ability to work in a team environment and build strong relationships with colleagues * Strong attention to detail and organizational skills **Skills and Competencies Required for Success** * Excellent communication and interpersonal skills * Ability to work in a fast-paced sales environment and meet performance goals * Strong problem-solving skills and ability to think critically * Ability to learn and master new technologies; strong computer skills * Strong written and verbal communication skills * Ability to work in a team environment and build strong relationships with colleagues * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** * Opportunities for career advancement and professional growth * Comprehensive training program to help you succeed in your role * Ongoing support and coaching from experienced colleagues and managers * Access to cutting-edge technology and tools to help you stay ahead of the curve * Opportunities to participate in company-sponsored training and development programs **Work Environment and Company Culture Highlights at arenaflex** * Collaborative and dynamic work environment * Opportunities to work with a diverse and talented team of professionals * Recognition and rewards for outstanding performance and contributions * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program and other retirement savings options * Paid time off and holidays * Access to on-site fitness center and other wellness programs **Compensation, Perks, and Benefits** * Competitive hourly rate * Opportunity to earn a performance-based sales incentive in addition to your hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program and other retirement savings options * Paid time off and holidays * Access to on-site fitness center and other wellness programs **How to Apply** If you're passionate about providing exceptional customer service and growing your career in a dynamic and innovative company, then we want to hear from you! Apply now to become a Customer Service Consultant at arenaflex and take the first step towards a rewarding and challenging career. Apply Now! Apply for this job