**Experienced Customer Service Consultant - Work from Home (Denver) Opportunity at arenaflex**

At arenaflex, we're revolutionizing the way people buy and sell cars, and we're looking for talented individuals to join our team as Customer Service Consultants. As a Customer Service Consultant, you'll be the vital link between a customer's at-home and in-store experience, providing a seamless and iconic customer experience. If you're passionate about delivering exceptional customer service, thrive in a fast-paced sales environment, and are eager to grow your career, we want to hear from you. **About arenaflex** arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. **Job Summary** As a Customer Service Consultant, you'll be responsible for connecting with inbound customers online and over the phone to find out what they want and need from their next car purchase. You'll use your knowledge of the arenaflex inventory to guide customers towards vehicles that meet their needs, and guide them every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery. You'll ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience. You'll also mentor others as your skillset expands, achieve sales targets while providing an iconic customer experience, and acquire the Automotive Sales Persons License in specific states. **Key Responsibilities** * Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase * Use your knowledge of the arenaflex inventory to guide customers towards vehicles that meet their needs * Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery * Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience * Mentor others as your skillset expands * Achieve sales targets while providing an iconic customer experience * Acquire the Automotive Sales Persons License in specific states (may require testing and travel as some states request physical presence to apply for the license) **Qualifications and Requirements** * Sales and customer service experience, in an area such as retail, is preferred * Thrive in a fast-paced sales environment * Good listening skills and a strong customer focus * High level of self-motivation to achieve performance goals * Strong written and verbal communication skills * Ability to learn and master new technologies; strong computer skills * Open availability for shifts that may include nights, weekends, and holidays * Must be open to shifting schedules two times per year according to needs of the business * Hybrid role with requirement for working on site one day per week * Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location **Skills and Competencies Required for Success** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong customer service skills and ability to build rapport with customers * Ability to learn and master new technologies and systems * Strong computer skills and proficiency in Microsoft Office **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and advancement within the company * Comprehensive training and development programs to help you succeed in your role * Collaborative and supportive work environment * Opportunities for professional development and continuing education * Recognition and rewards for outstanding performance **Work Environment and Company Culture Highlights at arenaflex** * arenaflex is a high-energy sales environment where you'll work as a team to meet goals * We're not your average call center - you'll handle a wide range of customer interactions and make sure everything goes smoothly * We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders * arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes equality **Compensation, Perks, and Benefits** * Hourly rate: $18.00 - $26.70 * Benefits: paid sick, vacation, and holiday time; paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval * Opportunities for performance-based sales incentives and bonuses * Comprehensive training and development programs to help you succeed in your role * Collaborative and supportive work environment * Opportunities for professional development and continuing education * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about delivering exceptional customer service, thrive in a fast-paced sales environment, and are eager to grow your career, we want to hear from you. Apply now to become a Customer Service Consultant at arenaflex and join our team of talented professionals who are dedicated to delivering iconic customer experiences. Apply Job! Apply for this job