**Experienced Entry-Level Remote Customer Service Representative – Web & Cloud Application Support**

At arenaflex, we're on a mission to revolutionize the customer experience by providing innovative solutions that drive exceptional results. As a leading Business Process Outsourcing (BPO) company, we specialize in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we've established ourselves as a trusted partner in the industry. We're seeking full-time customer service representatives to support our inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. The ideal candidates will handle inbound calls, troubleshoot basic technical issues, build strong relationships with customers while professionally representing some of the most recognizable brands in the world. This is a wonderful opportunity for you to start your career with our growing team, and with our industry-leading training, you're sure to grow. As an arenaflex team member, you'll have the chance to work with a dynamic and supportive team, develop your skills, and take on new challenges. **Key Responsibilities:** * Listen to customers, understand their needs, and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunities and apply sales skills to upgrade * Explain and position the products and processes with customers * Appropriately escalate customer dissatisfaction with managerial team * Ensure first call resolution through problem-solving and effective call handling **Essential Qualifications:** * Must be 18 years of age or older * High school diploma or equivalent * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding of Windows operating system * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications:** * Previous customer service experience * Experience working in a call center or help desk environment * Knowledge of CRM software and customer relationship management principles * Basic technical skills, including troubleshooting and problem-solving * Ability to work in a team environment and provide support to colleagues * Strong communication and interpersonal skills **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and conflict resolution skills * Ability to work independently and as part of a team * Strong organizational and time management skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills and a customer-centric approach * Ability to work in a remote environment and maintain productivity **Career Growth Opportunities and Learning Benefits:** * Opportunities for career advancement and professional growth * Comprehensive training program to develop your skills and knowledge * Ongoing support and coaching from experienced team members * Access to industry-leading tools and technology * Opportunities to work on a variety of projects and develop your skills in different areas * Collaborative and dynamic work environment **Work Environment and Company Culture:** * Arenaflex is a remote-friendly company, and this role is eligible for remote work * Collaborative and dynamic work environment * Opportunities to work with a diverse and talented team * Flexible work arrangements and a focus on work-life balance * Comprehensive benefits package, including medical, dental, and vision coverage * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits:** * Competitive hourly rate of $15.50 per hour * Opportunities for bonuses and incentives * Comprehensive benefits package, including medical, dental, and vision coverage * Paid time off and holidays * Flexible work arrangements and a focus on work-life balance * Opportunities for professional growth and development * Recognition and rewards for outstanding performance **Physical Requirements:** * This job operates in a professional office environment * While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset * The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer * The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds **Reasonable Accommodation:** * Consistent with the Americans with Disabilities Act (ADA), it is the policy of arenaflex to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship * The policy regarding requests for reasonable accommodation applies to all aspects of employment * If reasonable accommodations are needed, please contact Human Resources **Diversity and Equality:** * Arenaflex is an equal opportunity employer and welcomes applications from diverse candidates * All aspects of employment at arenaflex are based solely on a person's merit and qualifications * Arenaflex maintains a work environment free from discrimination, where employees are treated with dignity and respect * All employees are responsible for fulfilling arenaflex's commitment to a diverse and equal-opportunity work environment **Disclaimer:** * The purpose of this job description is to provide potential candidates with a general overview of the role * It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job * You may be asked by your supervisors or managers to perform other duties * You will be evaluated in part based on your performance of the tasks listed in this job description **Regarding COVID-19:** * Arenaflex has taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe * Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation **Regarding Masks:** * To help protect our candidates and employees, we are requesting that all on-site candidates wear a mask to interviews and training * In locations where state or local government has mandated the use of masks, we will abide by the mandate, and require masks be worn when on-location **Apply Now:** If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our careers page, including screening questions and a brief pre-employment test. We look forward to hearing from you! Apply for this job