Experienced Customer Service Coordinator for Innovative Cancer Detection Technologies - US Remote Opportunity

Introduction to blithequark At blithequark, our mission is to revolutionize the field of cancer detection by harnessing the power of cutting-edge technologies. We are a pioneering healthcare company dedicated to transforming cancer care through innovative, safe, and effective solutions. Our team of scientists, engineers, and physicians is passionate about making a difference in the lives of patients and their families. By joining our team, you will become an integral part of our journey to detect cancer early, when it can be cured, and change the trajectory of cancer mortality. About the Role We are seeking a highly motivated and customer-centric Customer Service Coordinator to join our Customer Services organization. As a Customer Service Coordinator at blithequark, you will play a vital role in delivering exceptional service experiences to our customers, guiding them to successful outcomes, and troubleshooting issues. Your attention to detail, excellent communication skills, and flexibility will be essential in this role. You will be part of a dynamic team that is passionate about helping people and making a difference in the healthcare industry. Key Responsibilities Handle incoming and outgoing customer interactions efficiently, with high quality, and via a variety of communication channels (e.g., phone, email, chat, fax, etc.) Provide accurate information and expertly guide people to achieve their task or goal Address customer issues, troubleshoot, and follow-through to ensure full resolution Perform assigned daily tasks that support customer satisfaction and be present and on-time Create and maintain accurate and detailed records of customer interactions, handling sensitive data appropriately and according to established procedures and best practices Stay informed and knowledgeable about blithequark products, services, processes, and procedures, and use that knowledge to address customer needs Collaborate with colleagues to share knowledge and solutions that help everyone be their best Participate in team meetings and training sessions, and complete all required training on time Escalate complex problems to senior team members or supervisors Be flexible in-role, performing tasks and assisting colleagues within Customer Service as needed Essential Qualifications High school diploma or equivalent, with 1-2 years of applicable customer service experience At least one year of experience in Life science / biotech / lab / healthcare providing customer support Ability to type at least 60 words per minute with minimum 98% accuracy Strong computer, internet, and software operation skills Excellent communication and interpersonal skills Strong attention to detail and willingness to ask questions to get to the right solution High degree of accountability and follow-through on assigned tasks and commitments Coachability and aptitude to accept and apply constructive feedback in a professional manner Flexibility regarding tasks and schedule and ability to embrace change through dynamic growth Preferred Qualifications Associate's or Bachelor's degree (BS/BA) with 1 year of experience Proficiency in MacOS Hands-on usage of Salesforce.com customer relationship management (CRM) software Hands-on usage of other software applications and collaboration tools, such as Google Workspace, Confluence, Jira, Asana, Slack, etc. Track record of working efficiently and responsibly in a remote work environment Experience in customer service call center Past work in a fast-paced, high-growth company Bilingual proficiency - Spanish Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Coordinator, you will have the opportunity to cross-train and rotate amongst multiple teams and work activities within the Customer Services organization. This will not only provide you with a valuable career development opportunity but also expose you to many teams at blithequark and different aspects of the biotech industry. You will be able to thrive in a highly collaborative team environment and develop your skills and knowledge to achieve your career goals. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and inclusive company culture. We believe in fostering a work environment that is collaborative, innovative, and supportive. Our team is passionate about making a difference in the lives of patients and their families, and we are committed to creating a workplace that is engaging, challenging, and rewarding. As a remote employee, you will be part of a distributed team that values flexibility, autonomy, and open communication. Compensation, Perks, and Benefits We offer a competitive compensation package that includes a full-time, annual base pay scale of $41K-$48K. You will also be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. Additionally, we offer a long-term incentive plan to align company and colleague success over time. Our progressive benefit package includes flexible time-off, a 401k with a company match, and a range of medical, dental, vision plans, as well as mindfulness offerings. Conclusion If you are a motivated and customer-centric individual who is passionate about making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Customer Service Coordinator at blithequark, you will be part of a dynamic team that is dedicated to delivering exceptional service experiences and transforming cancer care. Don't miss this chance to join our team and contribute to our mission to detect cancer early, when it can be cured. Apply now and become an integral part of our journey to change the trajectory of cancer mortality. Apply for this job