Experienced Customer Service Coordinator – Order Management and Fulfillment Specialist for Retail and Out-of-Home Channels

Welcome to arenaflex At arenaflex, we're passionate about making a positive impact on the world. As a leader in our industry, we've been driven by our core values of sustainability, health, and transparency for over 25 years. Our journey began in Sweden, and since then, we've expanded to the U.S., where we continue to grow and thrive. We're committed to creating products that make it easy for people to eat better and live healthier lives without harming the planet. If you share our vision and values, we'd love to have you join our team. About the Role We're seeking a highly skilled and experienced Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will play a critical role in managing order fulfillment for our Retail and Out-of-Home (OOH) customers. Reporting to the Customer Fulfillment Manager, you will work closely with internal partners, replenishment buyers, and external customers to ensure seamless order processing and exceptional customer service. Key Responsibilities End-to-end management of order fulfillment, including receipt of orders, input into arenaflex systems, transition of information to key supply chain partners, and customer confirmations/revisions. Utilize your knowledge of the consumer packaged goods (CPG) industry to become familiar with typical ordering cadence, products, and amounts, and proactively identify potential issues with incoming customer orders. Identify and resolve issues with timing, pricing, and items to prevent delays in shipping or errors in backend invoicing. Develop strong relationships with external customers by setting clear expectations, providing timely and accurate communication, and demonstrating diplomacy in all interactions. Serve as a knowledgeable resource to the sales team on incoming orders, opportunities, and challenges, and advocate for the Commercial channel internally to the Operations team. Drive resolution of customer-related issues with internal and external business partners, and ensure accurate and timely order processing to meet customer requirements. Identify gaps in reporting that would add value to internal partners and create solutions to deliver on those gaps. Identify efficiency opportunities and lead the implementation of supply chain policies with key customers, including order size minimums, lead time adherence, and mitigation of customer fines. Essential Qualifications To be successful in this role, you will need: 2-5 years of experience in a Customer Service role in a CPG company, with a strong understanding of the industry and its nuances. Exceptional communication skills, with the ability to remain calm under pressure and provide clear, concise, and timely communication to internal and external stakeholders. A high level of attention to detail and organization, with the ability to prioritize tasks and manage multiple projects simultaneously. Strong problem-solving and analytical skills, with a "make it happen" mindset and a willingness to take ownership of issues and resolve them efficiently. Proficiency in ERP systems and spreadsheets, with the ability to quickly learn and adapt to new systems and technologies. Experience working collaboratively with other departments, including Finance, QA, Transportation, Commercial, Account Sales, Planning, and Community Management. Flexibility and adaptability, with the ability to thrive in a remote environment and adjust to changing priorities and circumstances. Preferred Qualifications In addition to the essential qualifications, we're looking for candidates who: Feel a strong connection to our mission and values, and are passionate about making a positive impact on the world. Are self-starters who can work independently with minimal supervision, and are motivated by a sense of individual accountability and ownership. Are entrepreneurial in spirit, with a willingness to take calculated risks and embrace ambiguity and uncertainty. Enjoy sharing their unique perspectives and talents with their coworkers, and are committed to building a positive and inclusive team culture. Career Growth and Development At arenaflex, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including workshops, webinars, and conferences, to help you build your skills and knowledge and stay up-to-date with the latest industry trends and best practices. Work Environment and Company Culture Our company culture is built on a foundation of transparency, sustainability, and health. We're a dynamic and fast-paced organization that values innovation, creativity, and collaboration. We believe in building a positive and inclusive work environment that supports the well-being and success of all our employees. Compensation and Benefits We offer a competitive salary and benefits package, including flexible vacation time, comprehensive health insurance, and a range of other perks and benefits. The salary for this role will be based on a variety of factors, including geographic location, internal equity, experience, education, specialty, and training. Our good faith estimate for base salary is $85,000. How to Apply If you're passionate about customer service and are looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [email protected] . We're committed to creating a barrier-free interview experience and providing reasonable accommodations to support candidates with disabilities or special needs. Equal Opportunity Employer arenaflex is an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds and perspectives. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job