**Experienced Customer Service Liaison – Delivery Station Support Associate**

At arenaflex, our mission is to revolutionize the way we deliver exceptional customer experiences, and we're looking for talented individuals to join our team as a Delivery Station Customer Service Associate. As a key member of our Customer Service team, you will play a vital role in ensuring that our customers receive their packages on time, as promised, and that their expectations are exceeded at every touchpoint. **About arenaflex** arenaflex is a global leader in e-commerce, and our commitment to customer-centricity is at the heart of everything we do. We're a company that's passionate about innovation, and we're constantly pushing the boundaries of what's possible in logistics and customer support. Our team is made up of smart, passionate people who are building new products and services every day on behalf of our customers. **Job Summary** As a Delivery Station Customer Service Associate, you will be responsible for providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised. You will be the face of arenaflex, connecting with customers directly in-person, via phone, and via email, and providing them with accurate and up-to-date information about their packages. You will be an ambassador for our brand, upholding our values and respecting every customer interaction. **Key Responsibilities** * Communicate with customers directly in-person, via phone, and via email * Empathize with and prioritize customer needs * Uphold company values and respect every customer interaction * Resolve issues and set appropriate expectations with customers * Clearly understand and respond appropriately to the issues that customers present * Consistently compose grammatically correct, concise, and accurate written responses to customer issues * Approach problems logically and with good judgment to ensure the appropriate customer outcome * Make quick and effective decisions on behalf of the customer * Work a flexible Full-Time (40+ hours per week) schedule **Performing the Following Tasks** * Carry, lift, push, and pull up to 49 pounds * Frequently push, pull, squat, bend, and reach * Stand and walk during shifts lasting up to 12 hours * Work in an environment where the noise level varies and can be loud (hearing protection will be provided) * Work in an environment where the temperature may vary due to outside weather conditions and is not controlled **A Day in the Life** You'll be based at one of our last-mile delivery warehouses, where arenaflex's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact arenaflex. **About the Team** Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Requirements** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools * Bachelor Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **What We Offer** * Competitive base pay ranging from $34,900/year in our lowest geographic market up to $59,400/year in our highest geographic market * Total compensation package, including equity, sign-on payments, and other forms of compensation * Full range of medical, financial, and/or other benefits * Opportunities for career growth and professional development * Inclusive and supportive work environment * Recognition and rewards for outstanding performance **How to Apply** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Please visit our career site to submit your application. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our disability accommodations page. **Note** This position will remain posted until filled. Applicants should apply via our internal or external career site. Apply for this job