**Experienced Customer Service Manager – Leading the Way in Exceptional Client Experience at blithequark**

Are you ready to embark on a journey that combines your passion for delivering exceptional customer service with your desire for professional growth and development? Look no further than blithequark, a world-renowned leader in the aviation industry. As a Customer Service Manager at blithequark, you will have the opportunity to make a real impact on the lives of our customers, while also advancing your skills and expertise within a dynamic and supportive team. **Why You'll Love This Role** At blithequark, we are committed to creating a workplace culture that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we are seeking a talented and experienced Customer Service Manager to join our ranks. As a key member of our Airports Group within the Client Experience Division, you will have the opportunity to drive business growth, develop your leadership skills, and make a lasting impact on our customers. **What You'll Do** As a Customer Service Manager at blithequark, you will be responsible for driving functional excellence while maintaining a safety-conscious culture that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. Your key responsibilities will include: * Being a safety advocate: Identifying and addressing safety concerns on a case-by-case basis * Establishing team and individual objectives aligned with departmental and organizational targets; Mentoring and guiding frontline colleagues in skill development, customer care excellence, and company culture behaviors * Laying out and advancing successful relationships with colleagues that cultivate empathy, legitimacy, trustworthiness, respect, and pride * Successfully allocating resources and providing suitable support to enable teams to achieve functional objectives in a safe manner * Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments * Advancing effective communication among departments to engage our team in working together to achieve shared objectives * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policies/procedures * Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability * Managing escalated service issues and being visible to colleagues when issues arise * Conveying key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality * Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders **Favored Capabilities and Qualifications** * Education and earlier professional training * Past airport customer service experience * 3 years of experience leading others * Knowledge of organizational policies and procedures and functional automation applications * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when operational needs arise * Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** At blithequark, we offer a comprehensive benefits package that includes: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more * Health Programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more **Join Our Team** At blithequark, we are committed to creating a workplace culture that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences, and we are seeking a talented and experienced Customer Service Manager to join our ranks. If you are ready to make a real impact on the lives of our customers, while also advancing your skills and expertise within a dynamic and supportive team, apply now to join our team at blithequark. Apply Job! Apply for this job