Experienced Customer Service Representative – Airport Passenger Service Agent for arenaflex

Introduction to arenaflex arenaflex is a leading aviation services company operating in more than 50 cities across North America, employing over 3,000 people who service nearly 200 airline customers every day. With a strong reputation in ground services and hospitality, built over 45 years, arenaflex is committed to providing the highest level of quality service and continuing its track record of outstanding safety. As we continue to grow, we are looking for exceptional individuals to join our team as Customer Service Representatives – Airport Passenger Service Agents. Job Overview As a Customer Service Representative – Airport Passenger Service Agent for arenaflex, you will be the face of our company, providing outstanding customer service to our passengers. Your role will be to ensure that every interaction with our customers is positive, professional, and memorable. If you are a detail-oriented problem solver with a passion for delivering exceptional customer service, then we want to hear from you. Key Responsibilities Check in passengers and their luggage at the ticket counter and gates, ensuring a smooth and efficient process. Patiently handle customer concerns and complaints regarding ticketing and baggage handling, resolving issues in a professional and courteous manner. Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing accurate and helpful information to our customers. Make announcements at the gate or over the general PA system regarding flight activity, ensuring that our passengers are informed and up-to-date. Be responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors, coordinating effectively to ensure the smooth operation of our flights. Qualifications To be successful in this role, you will need to demonstrate strong communication skills, interacting professionally with passengers, team members, and station leadership. You will also need to have proficient computer skills and be able to work effectively in a fast-paced environment. Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadership. Have proficient computer skills. Be at least 18 years of age and possess a High school diploma, GED or work experience equivalent. Possess a valid driver’s license with a clean driving record (only required for some airports). Be able to pass a drug screen and obtain airport security clearance, which includes an extensive 10-year employment, criminal record, and residence background check. Preferred Qualifications In addition to the essential qualifications, we are looking for individuals who are flexible, energetic, and enthusiastic, with a strong regard for safety and a commitment to providing exceptional customer service. Previous experience in a customer-facing role, preferably in the aviation industry. Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities. Strong problem-solving skills, with the ability to think critically and resolve issues efficiently. Physical Requirements This role requires the ability to lift up to 70 pounds (32 kg) on a regular basis, stand, lift, bend, push, and pull on a frequent basis and for extended periods. You will also need to be able to work around jet and machinery noises and be flexible to work various shifts, including nights, weekends, and holidays. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative – Airport Passenger Service Agent, you will have the opportunity to develop your skills and knowledge, with training and support provided to help you succeed in your role. You will also have the opportunity to progress your career, with opportunities for advancement and professional growth. Work Environment and Company Culture arenaflex is a dynamic and inclusive company, with a strong culture of respect, diversity, and equality. We celebrate the diversity of our employees and are committed to creating an inclusive environment for all. Our employees are our greatest asset, and we are dedicated to providing a positive and supportive work environment, with opportunities for growth, development, and recognition. Compensation, Perks, and Benefits As a Customer Service Representative – Airport Passenger Service Agent for arenaflex, you will be eligible for a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. You will also have access to a range of perks and discounts, including travel benefits and employee recognition programs. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, then we want to hear from you. Apply now to join our team as a Customer Service Representative – Airport Passenger Service Agent and take the first step in an exciting and rewarding career with arenaflex. Don’t miss this opportunity to be part of a dynamic and growing company, with a strong commitment to our employees and our customers. Apply for this job