Experienced Remote Property and Casualty Licensed Insurance Agent - Delivering Exceptional Customer Service and Driving Business Growth through Insurance Product Knowledge and Sales Expertise

Welcome to arenaflex: A Global Leader in Business Process Management arenaflex is a renowned global Business Process Management (BPM) leader, offering business value to over 400 global clients by combining operational excellence with deep domain expertise in key industry verticals. Our expertise spans across Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel, and Utilities. With a strategic presence to meet the onshore delivery requirements of our US clients, we boast a favorable business environment, stable job market, and supportive local government. Our world-class communication network and large power grids support the needs of 24/7 operations, enabling us to manage high-end businesses and provide strategic solutions that support transformational processes. Our Mission and Values At arenaflex, our mission is to enable clients to outperform with our passion for service and innovation. We strive to understand our clients' businesses and create impactful solutions that drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach, and global delivery network. Our mission is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, and Excellence. We are committed to fostering a culture of outperformance, engagement, and celebration, where our employees can thrive and enjoy a wide variety of benefits. Job Overview: Remote P&C Licensed Insurance Agent - Customer Service We are seeking an experienced and skilled Remote P&C Licensed Insurance Agent to join our team. As a Customer Service Representative, you will be responsible for handling customer and agent inquiries, addressing various types of property and casualty policies and billing inquiries in an efficient, professional, and accurate manner. You will resolve service concerns, document customer requests, and complete changes to policies that require a license. Your exceptional customer service skills and knowledge of insurance products will enable you to provide tailored solutions to our clients, driving business growth and customer satisfaction. Key Responsibilities: Provide exceptional customer service to clients, answering inquiries and addressing concerns in a professional and timely manner Market insurance products to potential customers through various channels, conducting thorough assessments of clients' insurance needs and recommending suitable coverage options Resolve service concerns, document customer requests, and complete changes to policies that require a license Communicate effectively with agents and customers through inbound and outbound communication, maintaining multiple customer communications simultaneously Utilize computer systems and software applications to manage customer interactions, policies, and billing inquiries Essential Qualifications: 1+ years of customer service experience, preferably in the insurance industry Property and Casualty (P&C) insurance license required Excellent communication skills (both written and verbal), with the ability to articulate complex insurance concepts to clients Proficient in using computer systems and software applications, including Microsoft products (Outlook, Excel, folders) Working knowledge of property and casualty policies, related processes, and procedures Preferred Qualifications: Proven experience in customer service or sales roles, with a strong knowledge of insurance products and industry practices Excellent interpersonal skills, with the ability to build strong relationships with clients and agents Ability to work in a fast-paced environment, prioritizing multiple tasks and managing time effectively Strong problem-solving skills, with the ability to analyze complex issues and provide innovative solutions Training and Development We are committed to providing our employees with comprehensive training and development opportunities to ensure their success. Our training program includes: 7 weeks of intensive training, covering insurance products, policies, and procedures Nesting program, providing hands-on experience and coaching to ensure a smooth transition into production Ongoing training and development opportunities, including workshops, webinars, and online courses to enhance skills and knowledge Work Environment and Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment, where our employees can thrive and grow. We offer a range of benefits, including: Competitive pay, with a starting rate of $19.00 per hour 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance Opportunities for bonus and supplemental pay Flexible work arrangements, including remote work options and flexible scheduling A culture of outperformance, engagement, and celebration, with regular team-building activities and recognition programs Career Growth Opportunities At arenaflex, we are committed to providing our employees with opportunities for career growth and development. Our employees can expect: Regular performance evaluations and feedback, with opportunities for growth and advancement Training and development programs, including leadership development and specialized skills training Opportunities for promotion and career advancement, with a clear path for progression A supportive and collaborative work environment, with a focus on teamwork and knowledge-sharing How to Apply If you are a motivated and customer-focused individual, with a passion for insurance and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, outlining your experience and qualifications. We look forward to hearing from you and exploring how you can contribute to our team's success. Conclusion Join arenaflex as a Remote P&C Licensed Insurance Agent - Customer Service, and become part of a dynamic and supportive team that is dedicated to delivering exceptional customer service and driving business growth. With our comprehensive training program, competitive pay and benefits, and opportunities for career growth and development, we offer a rewarding and challenging career path for motivated and customer-focused individuals. Apply now and take the first step towards a successful and fulfilling career with arenaflex. Apply for this job