Experienced Customer Service Representative and Dispatcher – Transportation and Logistics Expertise

Introduction to blithequark At blithequark, we are revolutionizing the transportation and logistics sector with our commitment to exceptional service, cutting-edge technology, and a customer-centric approach. As a leader in our industry, we understand the importance of having a dedicated team that shares our vision and values. We are now seeking a highly skilled and detail-oriented Customer Service Representative to join our dynamic team, where you will play a vital role in delivering outstanding support to our clients and contributing to the success of our operations. Job Overview In this exciting role, you will be the first point of contact for our clients, providing top-notch service and support in the transportation and logistics sector. Utilizing various transportation management systems, you will assist customers with inquiries, track shipments, and resolve issues efficiently. The ideal candidate will possess strong communication skills, a keen analytical mindset, and familiarity with industry-specific software. If you are passionate about delivering exceptional service in a fast-paced environment and have a keen interest in the transportation and logistics industry, we encourage you to apply for this exciting opportunity as a Customer Service Representative at blithequark. Key Responsibilities Respond promptly to customer inquiries via phone and email, ensuring excellent phone etiquette at all times, and providing timely resolutions to their concerns. Utilize AS400 and Oracle Transportation Management systems to manage customer accounts and track shipments effectively, leveraging your knowledge of transportation management systems to optimize our operations. Assist in data entry tasks related to freight management and fleet operations, maintaining accurate records and ensuring data integrity. Analyze customer needs and provide tailored solutions to enhance their experience, demonstrating your ability to think critically and creatively. Collaborate with internal teams to resolve issues related to transportation management systems and ensure timely delivery of services, fostering a culture of teamwork and open communication. Maintain accurate records of customer interactions and transactions in the database, ensuring that all information is up-to-date and easily accessible. Provide support in logistics planning by leveraging GIS tools when necessary, and staying abreast of industry trends and developments to continuously improve our services. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Previous experience in a customer service role, preferably within the transportation or logistics industry, with a proven track record of delivering exceptional service and support. Familiarity with transportation management systems (TMS) is highly desirable, with the ability to quickly learn and adapt to new systems and technologies. Proficiency in data entry and strong analytical skills to assess customer needs effectively, with the ability to think critically and creatively. Knowledge of freight operations and fleet management practices is a plus, with a keen interest in the transportation and logistics industry and a desire to continuously learn and grow. Excellent communication skills with a focus on providing outstanding customer service, and the ability to work effectively in a team environment. Preferred Qualifications In addition to the essential qualifications, the following preferred qualifications will be considered an asset: Experience working with AS400 and Oracle Transportation Management systems, or similar transportation management systems. Knowledge of GIS tools and their application in logistics planning, with the ability to leverage these tools to optimize our operations. Previous experience working in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously. A strong understanding of the transportation and logistics industry, with a keen interest in industry trends and developments. Skills and Competencies To be successful in this role, you will need to possess the following skills and competencies: Communication skills : Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management. Analytical skills : Strong analytical skills, with the ability to think critically and creatively, and to analyze customer needs and provide tailored solutions. Problem-solving skills : Excellent problem-solving skills, with the ability to resolve issues efficiently and effectively, and to think outside the box to find innovative solutions. Teamwork and collaboration : Ability to work effectively in a team environment, with a strong focus on teamwork and collaboration, and a willingness to support and assist colleagues as needed. Adaptability and flexibility : Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude, and a willingness to learn and grow. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees, and we offer a range of career growth opportunities and learning benefits, including: Comprehensive training programs to help you develop your skills and knowledge, and to stay up-to-date with industry trends and developments. Opportunities for advancement and career progression, with a clear path for growth and development within the company. A supportive and collaborative work environment, with a strong focus on teamwork and open communication. Access to industry-leading technology and systems, with the opportunity to work with cutting-edge tools and software. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, and our commitment to our employees' well-being and success. Our company culture is built on the following values: Customer-centricity : A strong focus on delivering exceptional service and support to our customers, and a commitment to meeting their needs and exceeding their expectations. Teamwork and collaboration : A collaborative and supportive work environment, with a strong focus on teamwork and open communication. Innovation and continuous improvement : A commitment to innovation and continuous improvement, with a focus on staying ahead of the curve and leveraging industry-leading technology and systems. Employee development and growth : A commitment to the growth and development of our employees, with a range of career growth opportunities and learning benefits. Compensation, Perks, and Benefits We offer a competitive compensation package, with a range of perks and benefits, including: A competitive hourly rate of $17.25 - $20.00 per hour, with opportunities for advancement and career progression. A comprehensive benefits package, including 401(k), dental insurance, health insurance, and vision insurance. A supportive and collaborative work environment, with a strong focus on teamwork and open communication. Access to industry-leading technology and systems, with the opportunity to work with cutting-edge tools and software. Conclusion If you are a motivated and detail-oriented individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity as a Customer Service Representative at blithequark. With a commitment to our employees' growth and development, and a positive and supportive work environment, we offer a range of career growth opportunities and learning benefits that will help you to succeed and thrive in your role. Apply now to join our dynamic team and take the first step towards a rewarding and challenging career in the transportation and logistics industry. Apply for this job