**Experienced Customer Service Representative – Banking and Finance Industry**

Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you have a strong background in customer service, with a keen eye for detail and a knack for resolving complex issues? If so, we invite you to join blithequark, a leading Banking and Finance company, as a Customer Service Representative on a 12-month contract basis. **About blithequark** blithequark is a forward-thinking organization that is revolutionizing the Banking and Finance industry with its innovative approach to customer service. With a strong commitment to excellence, collaboration, and continuous learning, we empower our employees to achieve their full potential and make a meaningful impact in their careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Troubleshooting applications and proprietary systems via phone and chat, providing technical support to up to 2 clients simultaneously * Documenting tickets clearly for 2nd line teams to resolve, ensuring seamless handovers and efficient issue resolution * Participating in in-house technical training programs, backed up with real-time support from peers and subject matter experts * Collaborating with global partners to build strong relationships and deliver exceptional customer experiences * Prioritizing workload and multitasking to maintain focus on all areas of responsibility concurrently * Consistently meeting or exceeding performance targets and goals correlated with customer service and call/chat handling * Working in a fast-paced environment, adapting to changing priorities and deadlines **What We’re Looking For** To succeed in this role, you will need: * 1-3 years of experience in customer service, preferably in the Banking and Finance industry * Excellent client care and customer service skills, with a strong focus on building relationships and delivering exceptional experiences * Strong organizational skills, with the ability to prioritize workload and multitask effectively * Ability to work well in a team environment, building strong relationships with global partners and colleagues * Excellent communication and interpersonal skills, with the ability to communicate complex technical issues to clients in a clear and concise manner * Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling * Experience with agent chat, technology call centers, and customer service software **Compensation and Benefits** As a valued member of the blithequark team, you can expect: * Hourly rate: $20-$22/hour, reflecting base compensation and may vary based on location, market conditions, experience, and candidate qualifications * Comprehensive benefits package, including: + Medical insurance + Dental insurance + Vision insurance + 401(k) retirement plan + Life insurance + Long-term disability insurance + Short-term disability insurance + Paid parking/public transportation + Paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually (as applicable) **Career Growth and Learning Opportunities** At blithequark, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have access to: * Ongoing training and development programs, designed to enhance your skills and knowledge in customer service and technical support * Opportunities for career advancement, with a clear path for progression to senior roles and leadership positions * Collaborative and dynamic work environment, with a focus on innovation, creativity, and continuous learning * Access to cutting-edge technologies and tools, designed to enhance your productivity and efficiency **Work Environment and Company Culture** As a member of the blithequark team, you can expect: * A fast-paced and dynamic work environment, with a focus on innovation and continuous learning * Collaborative and supportive team culture, with a strong emphasis on building relationships and delivering exceptional customer experiences * Opportunities for socialization and team-building, with regular events and activities designed to foster a sense of community and camaraderie * Flexible work arrangements, with a focus on work-life balance and employee well-being **Ready to Apply?** If you are a motivated and customer-focused individual, with a passion for delivering exceptional experiences and working in a fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to speaking with you! **Apply Now** Apply for this job