**Experienced Customer Service Representative - Benefits Enrollment - 100% Remote After Training**

At arenaflex, we're dedicated to providing exceptional customer service and support to our clients. As a Customer Service Representative - Benefits Enrollment, you'll play a vital role in helping employees navigate the complexities of benefits enrollment and open enrollment. If you're passionate about delivering outstanding customer experiences and have a knack for explaining complex concepts in a clear and concise manner, we want to hear from you. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in a rapidly changing world. With a team of over 80,000 professionals and a presence in North America, Europe, and Asia, we're committed to helping clients activate ideas and solutions to drive growth and success. As a partner in transformation, we're proud to work with progressive leaders across various industries to drive change and achieve their goals. **Job Description** As a Customer Service Representative - Benefits Enrollment, you'll be responsible for providing exceptional customer service to ADP client employees, answering their questions, and resolving their issues related to benefits enrollment and open enrollment. You'll work closely with employees and their dependents to explain and interpret complex aspects of company insurance programs, examining and assessing data to provide information on benefits and group insurance programs. **Key Responsibilities:** * Receive and respond to 30-40 inbound calls per day from a queue, providing benefit and open enrollment information to ADP client employees * Explain and interpret complex aspects of company insurance programs to employees and dependents * Examine, assess, and combine data to provide information on benefits and group insurance programs and utilization * Pinpoint needs for modification or changes in program design and administrative procedures * Record employee enrollment in benefits * Utilize expertise in a more complex aspect of the Benefit Clerk duties, requiring in-depth knowledge of benefit programs, company policies, and administrative procedures **Qualifications:** * **Customer Service Experience:** You must have previous customer service experience, where you've helped answer customer questions and resolve issues. * **Written & Verbal Communication:** All communication will be via inbound calls from customers, minor email communication, and minor chat communication. You must be able to communicate effectively and clearly with customers. * **Microsoft Office:** You'll use basic Microsoft Office programs such as Outlook and Word. You must be comfortable navigating a computer while on the phone with customers. * **Strong Attendance & Reliability:** Strong attendance and reliability are required in this role. **Training Schedule:** * The training schedule will be Monday through Friday, 7:30am-4pm, for the first 3-4 weeks. * After training, you'll work 40 hours per week, assigned between Monday through Friday, 6am-6pm, with one Saturday per month (OT). **Work Environment:** * The training location will be at 1851 North Resler Drive, El Paso, Texas, 79911. * After training, you'll work 100% remotely. **Contract Length:** * The contract length is 3 months, with an opportunity for growth based on performance and demand. **Eligibility Requirements:** * Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. * Benefits are subject to change and may be subject to specific elections, plan, or program terms. * If eligible, the benefits available for this temporary role may include: + Medical, dental & vision + Critical Illness, Accident, and Hospital + 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available + Life Insurance (Voluntary Life & AD&D for the employee and dependents) + Short and long-term disability + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Time Off/Leave (PTO, Vacation or Sick Leave) **About arenaflex** arenaflex is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. **How to Apply** If you're passionate about delivering exceptional customer service and have a knack for explaining complex concepts in a clear and concise manner, we want to hear from you. Apply now to join our team at arenaflex and take the first step towards a rewarding career in customer service. Apply Job! Apply for this job