**Experienced Customer Service Representative – Beverage Delivery Space**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy making a difference in people's lives? Look no further! blithequark is seeking an experienced Customer Service Representative to join our team in the beverage delivery space. As a key member of our customer-facing team, you will be responsible for providing world-class customer service, resolving customer issues, and driving sales growth through product education. **About blithequark** blithequark is a leading national brand in the beverage delivery space, dedicated to providing innovative solutions and exceptional customer experiences. Our mission is to revolutionize the way people enjoy their favorite beverages, and we're looking for talented individuals like you to help us achieve this goal. **Job Summary** As a Customer Service Representative at blithequark, you will be the primary point of contact for our residential and commercial clients, providing assistance on a wide range of topics, including general inquiries, product and service inquiries, billing questions, and other concerns. You will be responsible for delivering exceptional customer service, resolving customer issues, and driving sales growth through product education. **Responsibilities** * Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns * Handle difficult customer calls in a courteous and professional manner * Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns * Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities * Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls * Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio * Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels * Primarily phone-based support **Qualifications** * High school diploma, GED, or equivalent work experience * Minimum of 1-year previous customer service and/or call center experience * Previous experience with live chat and/or customer retention is a plus but not required * Ability to thrive in a fast-paced environment * Ability to display business maturity at all times and work efficiently without on-site supervision **Technical Qualifications and Requirements** * The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation * Work environment must be free from distractions, including any background noise that impacts the customer experience * The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information * Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred * Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers * Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection **Call Volume** * Typically 40-50 calls per day **What We Offer** * Competitive compensation package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to cutting-edge technology and tools * Collaborative and supportive team environment **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job