**Experienced Customer Service Representative – Call Center for Insurance Industry Professionals**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading provider of business process outsourcing for insurance carriers, as an Experienced Customer Service Representative – Call Center for Insurance Industry Professionals. **About blithequark** blithequark, an Integrity partner, is a third-party administrator headquartered in Clearwater, Florida. With over two decades of experience in the insurance industry, we have established ourselves as a trusted partner for insurance carriers across the United States. Our team of experts is dedicated to providing top-notch customer service, ensuring that our clients receive the support they need to succeed. **Job Summary** As an Experienced Customer Service Representative – Call Center for Insurance Industry Professionals, you will be the face of blithequark, providing prompt, courteous, and knowledgeable support to our clients. You will utilize your exceptional communication skills to answer inquiries, process requests, and resolve issues in a timely and efficient manner. If you are a customer service professional with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. **Primary Responsibilities** • Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/insured about the status of a policy or any other question they may have. • Place outgoing calls to provide or obtain information. • Document all calls while in progress using the online documentation program. • Transfer or refer misdirected calls to the appropriate individual, department, or offices outside the company, using approved transfer and referral techniques. • Process customer requests using internal and client-mandated procedures. • Produce correspondence to customers using approved letters. Fully document policy file or image system with all related material to leave a clear and concise audit trail. • Efficiently process the Bank Changes, Cancel NR, Death NR, Address Changes, and ID Cards. • Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts. **Primary Skills & Requirements** • High school diploma or GED equivalent • Insurance background preferred • Up to 2 years of proven customer support experience • Strong phone contact handling skills and active listening • Familiarity with Microsoft Office products • Ability to adapt and respond to different types of people and tasks • Excellent communication and documentation skills • Ability to multi-task, prioritize, and manage time effectively and efficiently • Reliable transportation and the ability to be punctual and dependable **Benefits Available** • Medical/Dental/Vision Insurance • 401(k) Retirement Plan • Paid Holidays • PTO • Community Service PTO • FSA/HSA • Life Insurance • Short-Term and Long-Term Disability **About Integrity** Integrity is one of the nation's leading independent distributors of life, health, and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health, and wealth so they can prepare for the good days ahead. **Why Join blithequark?** At blithequark, we put our people first. We offer a family-like environment that is rewarding and cutting-edge. Our team is passionate about delivering exceptional customer experiences, and we are committed to supporting our employees in their career growth and development. Join us, and you'll have the opportunity to start a new career path in a company you'll love, with a competitive compensation package and benefits that make work more fun and give you and your family peace of mind. **Headquartered in Clearwater, Florida** blithequark is headquartered in Clearwater, Florida, with a strong presence in the insurance industry. Our team of experts is dedicated to providing top-notch customer service, ensuring that our clients receive the support they need to succeed. **Equal Opportunity Employer** blithequark is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. **Apply Now** If you are a customer service professional with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Visit our website to learn more about blithequark and our team, and to submit your application. **HTML Output:** Experienced Customer Service Representative – Call Center for Insurance Industry Professionals Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading provider of business process outsourcing for insurance carriers, as an Experienced Customer Service Representative – Call Center for Insurance Industry Professionals. About blithequark blithequark, an Integrity partner, is a third-party administrator headquartered in Clearwater, Florida. With over two decades of experience in the insurance industry, we have established ourselves as a trusted partner for insurance carriers across the United States. Our team of experts is dedicated to providing top-notch customer service, ensuring that our clients receive the support they need to succeed. Job Summary As an Experienced Customer Service Representative – Call Center for Insurance Industry Professionals, you will be the face of blithequark, providing prompt, courteous, and knowledgeable support to our clients. You will utilize your exceptional communication skills to answer inquiries, process requests, and resolve issues in a timely and efficient manner. If you are a customer service professional with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Primary Responsibilities Answer incoming Medicare Supplement calls in accordance with quality standards to provide information to agents/insured about the status of a policy or any other question they may have. Place outgoing calls to provide or obtain information. Document all calls while in progress using the online documentation program. Transfer or refer misdirected calls to the appropriate individual, department, or offices outside the company, using approved transfer and referral techniques. Process customer requests using internal and client-mandated procedures. Produce correspondence to customers using approved letters. Fully document policy file or image system with all related material to leave a clear and concise audit trail. Efficiently process the Bank Changes, Cancel NR, Death NR, Address Changes, and ID Cards. Communicate openly with Supervisor and other team members to ensure accurate responses and to avoid duplication of efforts. Primary Skills & Requirements High school diploma or GED equivalent Insurance background preferred Up to 2 years of proven customer support experience Strong phone contact handling skills and active listening Familiarity with Microsoft Office products Ability to adapt and respond to different types of people and tasks Excellent communication and documentation skills Ability to multi-task, prioritize, and manage time effectively and efficiently Reliable transportation and the ability to be punctual and dependable Benefits Available Medical/Dental/Vision Insurance 401(k) Retirement Plan Paid Holidays PTO Community Service PTO FSA/HSA Life Insurance Short-Term and Long-Term Disability About Integrity Integrity is one of the nation's leading independent distributors of life, health, and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health, and wealth so they can prepare for the good days ahead. Why Join blithequark? At blithequark, we put our people first. We offer a family-like environment that is rewarding and cutting-edge. Our team is passionate about delivering exceptional customer experiences, and we are committed to supporting our employees in their career growth and development. Join us, and you'll have the opportunity to start a new career path in a company you'll love, with a competitive compensation package and benefits that make work more fun and give you and your family peace of mind. Headquartered in Clearwater, Florida blithequark is headquartered in Clearwater, Florida, with a strong presence in the insurance industry. Our team of experts is dedicated to providing top-notch customer service, ensuring that our clients receive the support they need to succeed. Equal Opportunity Employer blithequark is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. Apply Now If you are a customer service professional with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Visit our website to learn more about blithequark and our team, and to submit your application. Apply for this job