**Experienced Customer Service Representative – Chat/CRM Support for arenaflex**

At arenaflex, we're dedicated to delivering exceptional patient care and experiences through innovative technology and compassionate service. As a Customer Service Representative on our Chat/CRM team, you'll play a vital role in engaging with patients through online web chat and responding to patient messages through our CRM platform. If you're passionate about providing top-notch customer service, have a knack for problem-solving, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading healthcare organization committed to revolutionizing patient care through cutting-edge technology and personalized service. Our team of dedicated professionals is passionate about delivering exceptional experiences that exceed our patients' expectations. With a focus on innovation, collaboration, and continuous learning, we're shaping the future of healthcare and creating a better world for our patients. **Job Summary** As a Customer Service Representative on our Chat/CRM team, you'll be responsible for providing exceptional customer service to patients through online web chat and responding to patient messages through our CRM platform. You'll work closely with our patients, providers, and internal teams to resolve billing questions, negotiate payment plans, and communicate hospital financial policies. If you're a motivated and compassionate individual with a passion for customer service, we invite you to join our team and make a meaningful difference in the lives of our patients. **Essential Duties and Responsibilities** * Perform clerical and customer service functions required to service the needs of patients, providers, and the organization * Research and respond, in a professional manner, to a high volume of patient messages related to billing questions and inquiries * Negotiate payment on patient account balances * Communicate hospital financial policies to patients and may identify patients who need financial help * Retain a thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up to secure reimbursement of claims * Work at a computer for eight hours a day, typing while utilizing multiple monitors and computer systems simultaneously * Adhere to the production standards set for the department and client * Maintain accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State, and Company requirements * Perform other duties as assigned by manager **Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Education & Experience** * High school diploma or equivalent * At least 2 years of experience in healthcare collections, billing, insurance-related experience, and customer service * Two years of experience working with Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred * CHAA (Certified Healthcare Access Associate), CPAR (Certified Patient Account Representative), and/or CFC (Certified Financial Counselor) preferred **Knowledge, Skills & Abilities** * Intermediate to advanced computer skills using Microsoft Word, Excel, and Access * Ability to multi-task in a fast-paced environment * Excellent written communication skills * Good organizational skills with the ability to work independently * Strong analytical/problem-solving skills * High attention to detail * Ability to read and understand a variety of information presented in different formats from a variety of sources * Working knowledge of health insurance and insurance verification process * Typing skills with a minimum of 25 wpm **Work Environment & Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is passionate about creating a collaborative and inclusive work environment that fosters growth, learning, and innovation. We offer a range of benefits and perks to support your well-being and success, including: * 401(k) plan * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance **Shift & Experience** * 8-hour shift * Call Center experience: 1 year (required) * Medical collections experience: 1 year (preferred) * Medicare, Medicaid, and other commercial payers experience: 2 years (required) **How to Apply** If you're a motivated and compassionate individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job