**Experienced Customer Service Representative (CSR) - Work from Home Opportunity with Flexible Schedules**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are the same? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative (CSR) in a work-from-home setting. With flexible schedules and a competitive compensation package, this role offers the perfect blend of work-life balance and career growth opportunities. **About blithequark** As a leading provider of broadband and telecommunications services, blithequark has been serving residential and business customers throughout Minnesota and beyond for years. Our commitment to quality, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. With a strong focus on employee ownership and engagement, we foster a culture of collaboration, creativity, and continuous learning. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be the face of our company, interacting with customers to resolve their queries, address concerns, and provide exceptional service. Your primary responsibilities will include: * Responding to customer inquiries via phone, email, or chat in a professional and courteous manner * Resolving customer complaints and issues in a timely and effective manner * Providing product and service information, promotions, and offers to customers * Maintaining accurate records of customer interactions and resolving issues * Collaborating with internal teams to resolve complex customer issues * Participating in ongoing training and development to enhance customer service skills and product knowledge **Essential Qualifications** To succeed in this role, you will need: * A minimum of one year of experience working in a customer service-related field * Excellent communication and interpersonal skills, both written and oral * Proficiency with computer skills, including internet browsers, email, and ability to learn new software * Ability to handle private and confidential information * A strong work ethic that demonstrates dependability and a commitment to quality * Ability to be thorough and complete in tasks **Preferred Qualifications** While not required, the following qualifications will give you a competitive edge: * Work experience in a call center environment * Good conflict resolution skills * Familiarity with customer relationship management (CRM) software * Experience with sales and upselling techniques **Schedule and Location** We offer flexible scheduling to accommodate your needs, with the following shifts available: * Tuesday through Saturday from 1 pm to 9 pm * Sunday through Thursday from 1 pm to 9 pm This is a work-from-home position, allowing you to enjoy the comfort and flexibility of working from your own home. **Benefits** As a valued member of the blithequark team, you will enjoy a competitive compensation package, including: * A competitive wage * Excellent benefits package, including health, dental, and vision insurance * 401K and Employee Stock Ownership Plan (ESOP) * Paid Time Off (PTO) and holidays * Education reimbursement * Company service discounts * FREE internet* **Career Growth Opportunities and Learning Benefits** At blithequark, we invest in our employees' growth and development, offering: * Ongoing training and development programs to enhance customer service skills and product knowledge * Opportunities for career advancement and professional growth * Collaborative and dynamic work environment that encourages creativity and innovation * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** Our company culture is built on leadership behaviors that include courage, humility, open-mindedness, integrity, and respect. We value our employees' contributions and strive to create a work environment that is inclusive, supportive, and fun. **Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible work environment that values diversity and promotes equal opportunities for all. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our official career posting page. Apply Now! Note: If you are seeing this position posted on a job board other than the official blithequark career posting page, please be aware that any pay range included may not reflect the actual pay rate for the position. Apply for this job