Experienced Customer Service Representative – Debt Collection Support and Consumer Relations Specialist

Welcome to arenaflex arenaflex is a leading full-service debt collection agency, proudly serving major financial institutions and investor groups. Our mission is to provide exceptional service, ensuring seamless interactions between consumers, businesses, and our collection team. We are now seeking a highly skilled and motivated Customer Service Representative to join our dynamic team. As a key player in our collections support role, you will be responsible for transferring consumers and businesses to our expert collection team, providing top-notch support and fostering positive relationships. Job Overview In this exciting role, you will have the opportunity to work in a fast-paced environment, utilizing your excellent communication skills to deliver outstanding customer experiences. As a collections assistant, your primary focus will be on efficiently transferring calls to our collection team, ensuring that all interactions are handled with professionalism and care. If you are interested in joining our collection team, we encourage you to inquire about this opportunity during your interview. Key Responsibilities Provide exceptional customer service, responding to consumer and business inquiries in a timely and professional manner Transfer calls to the collection team, ensuring seamless handovers and minimizing delays Work independently, managing your workload and prioritizing tasks to meet performance targets Develop and maintain a thorough understanding of our services, policies, and procedures to provide accurate and informative support Collaborate with the collection team to resolve customer issues and improve overall customer satisfaction Qualifications and Skills To succeed in this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. While collections or office job experience is not required, you should be eager to learn and adapt to our fast-paced environment. We welcome candidates from all vocations and backgrounds, offering comprehensive training and support to ensure your success. Essential Qualifications Good communication and interpersonal skills Ability to work independently and as part of a team Strong problem-solving and analytical skills Basic computer skills and familiarity with software applications High school diploma or equivalent required Preferred Qualifications Previous experience in customer service, collections, or a related field Knowledge of debt collection regulations and practices Experience working in a call center or fast-paced environment Strong organizational and time management skills What We Offer At arenaflex, we are committed to providing our employees with a comprehensive benefits package, competitive compensation, and a supportive work environment. Our benefits include: Benefits and Perks Health insurance with employer contribution Dental and vision insurance 401(k) with employer match Fixed schedule with guaranteed 40 hours per week PTO accruals every six months Paid holidays No night or weekend shifts Weekly pay Monthly bonus (in addition to hourly wage) Work Environment and Culture Our office is located in Richardson, TX, and we require all candidates to relocate before starting work. As a full-time employee, you can expect a dynamic and supportive work environment, with a focus on teamwork, professionalism, and customer satisfaction. We believe in fostering a positive and inclusive culture, where employees feel valued, respected, and empowered to succeed. Career Growth and Development At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer comprehensive training, ongoing support, and opportunities for advancement, ensuring that you have the skills and knowledge needed to succeed in your role and beyond. How to Apply If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this position. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Conclusion Join arenaflex as a Customer Service Representative and become an integral part of our dynamic team. With competitive compensation, comprehensive benefits, and a supportive work environment, we offer a unique opportunity for career growth and development. Apply now and take the first step towards a rewarding and challenging career in debt collection support and consumer relations. Apply for this job