**Experienced Customer Service Representative – Delivering Exceptional Experiences at blithequark**

Are you passionate about delivering exceptional customer experiences and building strong relationships with clients? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative. As a key member of our team, you will play a vital role in providing top-notch support to our customers, while also serving as a resource and subject matter expert for your colleagues. **A Day in the Life at blithequark** As an Experienced Customer Service Representative at blithequark, your day will be filled with exciting opportunities to make a real impact on our customers' lives. Here are just a few examples of what you might be doing: * **Serve as a Resource or Subject Matter Expert (SME)**: Share your knowledge and expertise with your colleagues, providing guidance and support to help them resolve complex customer issues. * **Handle Escalated Calls**: Take on the most challenging customer issues and resolve them in a single call, demonstrating your problem-solving skills and commitment to customer satisfaction. * **Answer Incoming Calls**: Respond to phone calls from Policyholders, Agents, and Third-parties, identifying their needs and providing timely assistance. * **Active Listening and Documentation**: Ask the right questions, listen attentively to customers' concerns, and document all relevant information in our computer systems. * **Own Problems through to Resolution**: Take ownership of customer issues, working to resolve them in real-time or through comprehensive follow-up, ensuring that customers receive the support they need. * **Research Complex Issues**: Use multiple databases and collaborate with support resources to resolve complex customer issues, demonstrating your analytical skills and ability to think critically. * **Meet Performance Goals**: Achieve high standards in areas such as first call resolution, call quality, efficiency, provider satisfaction, and attendance, demonstrating your commitment to excellence. **What You'll Need to Succeed** To excel as an Experienced Customer Service Representative at blithequark, you'll need to possess a unique combination of skills and qualities. Here are some of the key requirements: * **Strong Team-Oriented Interpersonal Skills**: Collaborate effectively with colleagues, building strong relationships and providing support when needed. * **Excellent Presentation, Persuasion, Written, and Interpersonal Skills**: Communicate clearly and persuasively with customers, colleagues, and stakeholders, using your verbal and written skills to resolve issues and build trust. * **Strong Attention to Detail, Organizational Skills, Time Management, and Analytical Skills**: Manage multiple priorities, meet deadlines, and analyze complex customer issues, using your analytical skills to find creative solutions. * **Enthusiasm for Growth, Learning, and Developing New Opportunities**: Stay up-to-date with industry trends, new products, and services, and be eager to learn and develop new skills, embracing opportunities for growth and development. * **Property and Casualty Experience (Preferred)**: While not required, experience in the Property and Casualty industry is highly valued, demonstrating your knowledge and expertise in this area. **Knowledge & Experience** To succeed in this role, you'll need to possess a combination of knowledge, skills, and experience. Here are some of the key requirements: * **Familiarity with Computer and Windows PC Applications**: Learn new and complex computer system applications, using your technical skills to navigate and resolve customer issues. * **At Least One Year of Contact Center Customer Service Experience**: Bring your experience and expertise in customer service, using your knowledge of multiple channels (phone, email, etc.) to provide exceptional support. * **Ability to Work Any 8-Hour Shift**: Be flexible and adaptable, working any 8-hour shift between 8:00 AM and 5:00 PM EST, Monday to Friday, with occasional overtime as needed. * **Successful Completion of Customer Service Training**: Complete our comprehensive customer service training program, demonstrating your proficiency in our systems and processes. **Education & Certifications** To excel in this role, you'll need to possess a combination of education and certifications. Here are some of the key requirements: * **Contact Center Operations: 1 Year (Required)**: Bring your experience and expertise in contact center operations, using your knowledge to provide exceptional support. * **High School Diploma / GED (Required)**: Demonstrate your basic education and literacy skills, using your knowledge to communicate effectively with customers and colleagues. * **440 or 220 License Preferred (if do not have license need to be able to get it after starting)**: While not required, a 440 or 220 license is highly valued, demonstrating your knowledge and expertise in this area. * **Bi-Lingual is also a plus**: While not required, bi-lingual skills are highly valued, demonstrating your ability to communicate effectively with customers and colleagues in multiple languages. **Remote Work Requirements** As a remote worker at blithequark, you'll need to meet certain requirements to ensure the security and confidentiality of our systems and data. Here are some of the key requirements: * **Dedicated Work Area**: Establish a dedicated work area that is separate from other living areas and provides information privacy. * **Ability to Keep Company Sensitive Documents Secure**: Keep all company sensitive documents secure, using your discretion and judgment to protect our systems and data. **Travel: Minimum, as required** As a remote worker at blithequark, you may be required to travel to our headquarters in Tampa, FL for occasional meetings and training sessions. **ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.** **Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * **401(k)**: Contribute to your retirement savings, using our matching program to boost your contributions. * **Dental Insurance**: Enjoy comprehensive dental coverage, including routine cleanings, fillings, and more. * **Health Insurance**: Receive comprehensive health coverage, including medical, prescription, and vision benefits. * **Paid Time Off**: Enjoy paid time off, including vacation, sick leave, and holidays. * **Vision Insurance**: Enjoy comprehensive vision coverage, including eye exams, glasses, and contacts. * **On-the-Job Training**: Receive comprehensive training and development opportunities, helping you grow and develop in your role. * **Referral Program**: Earn rewards and incentives for referring friends and colleagues to our team. * **Work from Home**: Enjoy the flexibility and convenience of working from home, using our remote work program to balance your work and personal life. **Schedule** As a full-time employee at blithequark, you'll work a standard Monday to Friday schedule, with occasional overtime as needed. **Job Type: Full-time** We're seeking a full-time Experienced Customer Service Representative to join our team, working a standard Monday to Friday schedule with occasional overtime as needed. **Apply Now** If you're passionate about delivering exceptional customer experiences and building strong relationships with clients, we invite you to apply for this exciting opportunity. 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