Experienced Customer Service Representative – Delivering Exceptional Support and Building Trust with Members in a Dynamic and Evolving Healthcare Environment at arenaflex

Introduction to arenaflex arenaflex is more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and as the industry rapidly evolves, we seek forward-thinking professionals like you to join us in delivering on it. As a member of our team, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. About the Role We are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling incoming phone calls and being the primary customer interface for inquiries. You will inform and educate members, serve as a member advocate, build trust in our abilities, and be the voice of the customer. By using established best practices, attending ongoing training, and utilizing resources and tools, you will serve as the expert to help navigate through the challenging world of insurance. Key Responsibilities Interface with customers via telephone, written correspondence, fax, web, and/or electronic mail Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues Elevate sensitive customer requests when necessary Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment Take initiative to stay current on policies and procedures required to support the customer and to ensure compliance Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability Essential Qualifications To be considered for this position, you must have: High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred) Availability for training 9-12 Weeks in length Reliable internet service provider as well as dedicated, distraction-free workplace Preferred Qualifications The strongest candidates for this position will also possess: Basic medical/dental terminology and contract interpretation is a plus Experience working in a fast-paced, dynamic environment with a strong focus on customer satisfaction Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to build trust and rapport with customers. You will also need to be highly organized, with the ability to prioritize tasks and manage multiple responsibilities. Additionally, you will need to be proficient in using computer systems and software applications, with the ability to learn new systems and technologies quickly. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including ongoing training and education, mentorship opportunities, and career advancement possibilities. We also offer a competitive salary and benefits package, including health benefits, retirement savings, and paid time off. Work Environment and Company Culture arenaflex is a dynamic and evolving company, with a strong focus on customer satisfaction and employee engagement. We believe in creating a positive and inclusive work environment, where employees feel valued and supported. We also believe in giving back to our community, through volunteer opportunities and charitable donations. Compensation, Perks, and Benefits We offer a competitive salary and benefits package, including: $39,520 annually + plus benefits package Health Benefits effective 1st of the month following start date Full-Time (40 hours per week) schedule 9-12 weeks of live virtual training: 8:00am - 4:30pm (Central Time Zone) Monday to Friday Opportunity to work from home anywhere in the State of Nebraska or local Omaha metro area Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional support and building trust with members, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to creating a positive and inclusive work environment, where employees feel valued and supported. We believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. Apply today to join our team and start your career with arenaflex! Apply for this job