**Experienced Customer Service Representative – Disaster Assistance Support**

At arenaflex, we are committed to providing exceptional support to those affected by natural disasters. As a Customer Service Representative on our team, you will play a vital role in helping survivors of disasters navigate the process of applying for disaster assistance. If you are passionate about delivering top-notch customer service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of innovative solutions to the public sector. Our team is dedicated to making a positive impact in the lives of individuals and communities affected by disasters. We are proud to partner with the Federal Emergency Management Agency (FEMA) to provide critical support to those in need. Our company culture values diversity, inclusivity, and teamwork, and we are committed to creating a work environment that is both challenging and rewarding. **Job Summary** As a Customer Service Representative on our team, you will be responsible for providing exceptional support to customers who are applying for disaster assistance. You will work closely with our team to ensure that customers receive accurate and timely information about the disaster assistance process. This is a remote work opportunity, and you will be required to work from home. However, you will be required to pick up your equipment at our office located in Raleigh, NC prior to your start date. **Key Responsibilities** * Collect information from customers and clients to support the disaster assistance process * Enter data into our central database to ensure accurate and timely information * Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry * Review data for deficiencies or errors, correct any incompatibilities if possible, and check output * Retrieve data as requested by customers or team members * Maintain and update our database system as necessary to ensure accurate and timely information * Respond to incoming calls and make occasional outbound calls regarding disaster assistance * Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks * Complete basic call-related input in computer terminal to phone inquiries * Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate * Meet Quality Assurance (QA) and other key performance metrics * Track and document all inquiries using the applicable systems * Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures * Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions **Minimum Requirements** * High School Diploma or GED required * At least six (6) months of customer service/secretarial/telemarketing experience required * Ability to pass a federal background check * Ability to comply with moderate computer usage including MS Office applications * Ability to work nights and weekends, as well as overtime and/or holidays as needed * Experience with and/or ability to use call center telephony equipment * Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks * Must be a US Citizen per client requirements * Must reside in the Contiguous US * Call center experience preferred, but not required **Home Office Requirements** * Hardwired internet (ethernet) connection * Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net) * Private work area and adequate power source * All equipment will be provided by arenaflex (computer and headset) but must be picked up in our physical office located at Raleigh, NC prior to your start date. **Essential Skills and Competencies** * Excellent communication and interpersonal skills * Ability to multitask and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and meet deadlines * Strong attention to detail and accuracy * Ability to work independently and as part of a team * Strong technical skills, including proficiency in MS Office applications * Ability to learn and adapt to new systems and processes quickly **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Representative, you will have the opportunity to work with a diverse team of professionals who are passionate about making a positive impact in the lives of individuals and communities affected by disasters. We offer a range of training and development programs to help you build your skills and advance your career. **Work Environment and Company Culture** arenaflex is a dynamic and inclusive work environment that values diversity, inclusivity, and teamwork. We are committed to creating a work environment that is both challenging and rewarding. Our team is passionate about making a positive impact in the lives of individuals and communities affected by disasters, and we are looking for like-minded individuals to join our team. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including a prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. We also offer a range of benefits, including health insurance, paid time off, and opportunities for professional development. **How to Apply** If you are passionate about delivering top-notch customer service and have excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an Affirmative Action/Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values diversity, inclusivity, and teamwork. We recognize the unique skills and experiences that active military service members, their spouses, and veteran candidates bring to our workforce, and we are committed to providing opportunities for growth and development. Apply for this job