**Experienced Customer Service Representative – Live Chat & Phone Support (FULLY REMOTE)**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a key member of our customer-facing team, you'll play a vital role in shaping the way we interact with our customers, providing top-notch support and guidance to ensure their satisfaction and loyalty. If you're passionate about delivering world-class service, building strong relationships, and growing with a dynamic organization, we want to hear from you! **About arenaflex** arenaflex is a forward-thinking company that's revolutionizing the way we approach customer service. With a strong focus on innovation, teamwork, and employee growth, we're creating a culture that's both challenging and rewarding. Our team is dedicated to providing unparalleled support to our customers, and we're looking for like-minded individuals to join our mission. **Responsibilities** As an Experienced Customer Service Representative, you'll be responsible for: * Providing exceptional customer service via live chat and phone support, ensuring that every interaction is positive and memorable * Making outbound customer calls for follow-up and upselling purposes, leveraging your communication and active listening skills to drive sales and satisfaction * Conducting quality checks on prior day calls to ensure that our customers receive the highest level of service * Scheduling visits with maintenance customers and following up on reviews, both positive and negative * Offering promotions to customers on our list, driving sales and revenue growth * Providing general inbound customer service, addressing queries, and resolving issues in a timely and professional manner **Key Skills and Qualifications** To succeed in this role, you'll need: * Previous customer service experience, preferably in a call center or live chat environment * Strong attention to detail, ensuring that every interaction is accurate and efficient * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike * A conscientious and team-oriented approach, with a willingness to collaborate and support your colleagues * Honesty, integrity, and a strong work ethic, with a commitment to delivering quality results * A clear background check and drug screen, ensuring that you meet our high standards for employee conduct **Benefits and Perks** At arenaflex, we believe in taking care of our employees and providing a comprehensive benefits package that supports their well-being and growth. As a valued member of our team, you'll enjoy: * Medical, Prescription, Dental, and Vision benefits, ensuring that you and your loved ones receive the care you need * Disability and Term Life Insurance, providing peace of mind and financial security * Matching 401k benefits, helping you build a secure future * On-going training and development opportunities, empowering you to grow and succeed in your role * Paid Holidays and Paid Time Off (PTO), allowing you to recharge and enjoy your free time * A dynamic and supportive work environment, with a focus on teamwork, innovation, and employee growth **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. With a range of training programs, mentorship opportunities, and career advancement paths, you'll have the chance to: * Develop new skills and expertise, staying ahead of the curve in customer service and beyond * Take on new challenges and responsibilities, expanding your role and impact within the organization * Collaborate with cross-functional teams, building relationships and driving business results * Pursue leadership opportunities, developing your management and coaching skills **Work Environment and Culture** Our fully remote work environment is designed to support your productivity, flexibility, and work-life balance. With a focus on collaboration, innovation, and employee well-being, we've created a culture that's both challenging and rewarding. As a member of our team, you'll enjoy: * A flexible and autonomous work environment, with the freedom to work from anywhere * Regular check-ins and feedback, ensuring that you're supported and aligned with our goals * A dynamic and supportive team, with a focus on collaboration and mutual respect * Opportunities for growth and development, with a commitment to employee success **How to Apply** If you're passionate about delivering exceptional customer service, building strong relationships, and growing with a dynamic organization, we want to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply Job! Apply for this job