**Experienced Customer Service Representative, Evenings and Weekends – Online Student Support**

At arenaflex, we're dedicated to empowering adult learners from diverse backgrounds to achieve their academic goals and make a lasting impact in their professions and communities. As a Customer Service Representative, you'll play a vital role in delivering exceptional support to our online students, ensuring they have a seamless and successful experience throughout their educational journey. **About arenaflex** arenaflex is a leading online education institution that offers over 100 degree and certificate programs to students pursuing their academic goals. With a strong commitment to education and innovation, we strive to create a collaborative and inclusive environment that fosters creativity, growth, and success. Our team is passionate about making a positive difference in the lives of our students, and we're looking for like-minded individuals to join our mission. **Job Overview** As a Customer Service Representative, you'll work closely with our team to provide outstanding support to online students via phone, email, and live chat. You'll be responsible for troubleshooting technical issues, coordinating solutions, and escalating service issues to Tier 2 teams and supervisors as needed. Your expertise in the online learning environment will enable you to guide students through the beginning process of their online experience, including supporting them through online orientation and technical readiness. **Key Responsibilities** * Provide exceptional customer service to online students via phone, email, and live chat, ensuring a seamless and supportive experience. * Troubleshoot student technical issues and coordinate solutions across service and business units, identifying and escalating service issues to Tier 2 teams and supervisors as needed. * Contribute to the development of customer service best practices and improve service levels, participating in project management duties to enhance service delivery each term. * Collaborate with the team to execute tactical approaches to improve service levels across the organization, ensuring smooth daily service operations. * Adhere to organizational policies and procedures regarding security and confidentiality, handling sensitive student information with the utmost care. * Perform other duties as assigned, ensuring compliance with all policies and standards. **Qualifications** * Bachelor's degree preferred, with a strong commitment to education and a passion for supporting students. * 1+ years of experience working in a service-oriented environment, technical support, or a related field, with a focus on collecting and handling financially sensitive information in confidence. * Familiarity with online learning technology is a plus, with the ability to work across multiple systems and screens. * Excellent verbal and written communication skills, with strong knowledge of Microsoft Office Suite and computer and technical support skills. * Ability to successfully resolve student issues from request through resolution, with a strong commitment to de-escalating upset students. * Skilled at connecting and building rapport with students from diverse backgrounds, with a creative and innovative approach to problem-solving. * Ability to adapt to new and rapidly changing situations, with a flexible approach to work hours to support variable volume. **Additional Information** In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $16.65 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. arenaflex offers a robust suite of benefits, including: * Health, dental, vision, life, and disability insurance * 401k Retirement Program + 6% employer match * 15 Days of Paid Vacation Days each Calendar Year * 12 Paid Holidays + 2 floating holidays For more information related to our benefits, please visit: **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds, experiences, and perspectives. **How to Apply** If you're passionate about delivering exceptional customer service and supporting students in their educational journey, we encourage you to apply for this exciting opportunity. Please visit our careers page to learn more about this role and submit your application. Apply Now! Apply for this job