Experienced Customer Service Representative for Change of Agent Process – Remote USA Position at blithequark

Introduction to blithequark At blithequark, we are committed to providing exceptional customer service and support to our clients across various industries. As a leader in professional information, software solutions, and services, we strive to make a positive impact on the lives of our customers and employees. Our company culture values diversity, equality, and innovation, making us an attractive employer for talented individuals seeking a challenging and rewarding career. Job Overview We are seeking an experienced Customer Service Representative to join our team, specializing in the Change of Agent process. As a crucial member of our customer service team, you will play a vital role in supporting our clients and enhancing their experience during their initial onboarding. This remote position offers an opportunity to further develop your skills in a dynamic and collaborative environment, working closely with our Manager, Customer Service, and Associate Director, Customer Service. Key Responsibilities Efficiently manage the Change of Agent process from initial client inquiry through compliance audit, order processing, and sending the deliverables to the client, following up as necessary. Prepare and file change and resignation of agent documents with various Secretaries of State, both online and via PDF, as required by each jurisdiction. Communicate effectively with teammates regarding any hold-ups or issues in the Change of Agent process. Manage and track the status of ongoing projects and submitted filings. Conduct entity compliance audits using Secretary of State websites and other agency resources (e.g., Department of Insurance). Maintain filing fee and requirement reference charts; update the forms library and state web links as needed. Assist the manager in training new and existing employees; support other areas in the Client Services and Registered Agent Departments as needed. Develop, maintain, and update knowledge about the department, services, company, industry, and related departments such as sales, marketing, and accounting. Perform other duties as assigned. Essential Qualifications To be successful in this role, you should have: A Bachelor's degree and/or 2 years of equivalent experience in customer service or the legal industry. Intermediate-level skills with MS Office, including Word, Excel, and Outlook. Preferred Qualifications We are looking for candidates with: Effective communication (verbal and written) and the ability to keep open and respectful lines of communication. Analytical critical thinking and problem-solving skills. Highly detail-oriented with strong organizational skills. Ability to work independently, in a team environment, and with minimal supervision. Capable of multitasking and managing multiple time-sensitive projects in a fast-paced, high-energy environment. Knowledge of general corporate procedures and/or willingness to learn. Skilled in gathering, organizing, analyzing, and compiling data. Maintains flexibility, manages time effectively, and demonstrates consistent attendance and punctuality. Shares information and knowledge to assist coworkers; develops relationships with clients and manages expectations. Identifies ways to increase efficiency and simplify processes. Makes responsible financial decisions for the company and clients. Maintains professionalism, a positive attitude, and a professional demeanor and appearance. More interested in the solution than the problem. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development opportunities, enabling you to enhance your skills and knowledge in the industry. Our company culture encourages innovation, creativity, and collaboration, providing a supportive environment for you to thrive and advance in your career. Work Environment and Company Culture blithequark is a global leader in professional information, software solutions, and services, with a strong presence in over 180 countries. We maintain operations in over 40 countries and employ approximately 20,000 people worldwide. Our headquarters is located in Alphen aan den Rijn, the Netherlands. We are proud to be ranked among America's Best Large Employers for 2022 and have secured 2nd place in Newsweek's Most Trustworthy Companies List 2023. Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including medical, dental, and vision plans, 401(k), FSA/HSA, commuter benefits, tuition assistance plan, vacation and sick time, and paid parental leave. We are committed to providing a comprehensive benefits package that supports the well-being and career goals of our employees. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic team that values innovation, diversity, and excellence. Join us in our mission to provide expert solutions that combine deep domain knowledge with specialized technology and services, and take your career to the next level. Apply now to become a part of our talented team and contribute to the success of blithequark. We look forward to receiving your application and exploring how you can make a positive impact in our organization. Apply for this job